SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied! The bracelet is just like in the pictures, it looks good quality, it's heavy. I asked for it a little bigger but no problem with that. He arrived in 15 days in Mexico City. Thank you, highly recommended store!
Delivery two weeks. Chic bracelet, really thoughtful buckle.
Tiene muy buena pinta y viene muy bien presentir con su caja de madera grabada
Very beautiful goods. If it not Black will and really stainless steel, then top!
The bracelet is super, in life even better than in the photo Recommend
все как в описании .
Amazing quality, loved
Beautiful bracelet and looks good on my hand. :)
The product is excellent all corresponds to the description. I am very pleased with the store. I recommend it to everyone.
Good stuff
Really liked the product, good quality, looks really sturdy and has a nice weigh to it (the good kind of 'heavy'). One thing that I was worried about if that "mouth" latch that it has, on the pictures looks like it can open easily and you can lose it, that is NOT the case, it closes very well and only opens if you really wants it to open!
Gorgeous! The packaging is super stunning and the box is high quality. The bracelet is such good quality. Highly recommend store!!!
It's heavy frankly!!!
Super bracelet, no complaints
Packaging almost impossible to remove (the plasticized wrap was really long to remove)
Exact to the photo and perfect to give away. It weighs. It was requested on March 15 and received in Spain on the 23 rd. Super fast, my husband liked it and the perfect size.. Worth it looks more expensive than it really costs. Recommended 100% if you like the Viking theme.
I ordered a guy a bracelet, and about God A generous store put a very cute pendant, I am extremely grateful Did not expect a gift I am delighted Box beautiful durable The bracelet is heavy and quite flexible, looks spectacular
Very beautiful, good quality I am very happy with it. Only I had him slightly smaller gewilt, but that I myself wrong singled out.
This is great! As described, feels solid. In a wooden giftbox and sachet. Very fast shipping: just two weeks to Europe. Very pleased!
Very good quality.
All at the highest level .. delivery to Odessa 2 weeks ..
The bracelet looks good. On quality, it is quite acceptable for this site. Yes, there are small chips and scratches on the bracelet, but it's not so much eye-catching and if you do not look after me, then you do not notice them. Yeah, he's been a long time. Almost two months. But these are all small things. Also, as a promotion gift, together with the bracelet there was a pendant in the form of karate-a boy due to the fact that first like a delivery was canceled. And this, a gift, is another plus.
Excellent Product as described in the publication, quality 5 stars 100% satisfied with purchase. Thank you very much.
True to description. It comes in velvet bag inside a wooden box.
All good. It's big and heavy. Bends well, locks well too.