SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description, the size fits perfectly, arrived in the casket, in which there is also a pouch, very beautiful, thank you very much to the store
Excellent design and presentation. Thanks for the speed of shipping
I´m very satisfied. Goods delivered well packaged and in order. To the Czech Republic delivered in three weeks. Goods correspond with the images and description. The bracelet looks absolutely solid and cool. Thank you to the Seller. Recommended Shop !!!*****
Nice, not too heavy. Size perfect.
Excellent, strong and beautiful bracelet, it looks like stainless steel. The lock on the spring, holds tight, looks excellent, overflows. One of the best shopping on Ali
Delivery 3 weeks. The quality is good, it is done neatly, it looks great and brutal. A beautiful and fairly heavy bracelet. Very cute wooden case-a great option for a gift. When choosing a size, I recommend taking a larger size. For the first time ordered 19 cm on hand in 18 cm, was not enough and with a small marriage, but the store showed himself on the best side-very responsible and sociable, and after a little discussion of the problem, went to our meeting sending another bracelet for a larger size, which came in perfect condition, there's nothing to complain about. Thank him so much for that and for understanding. I recommend it! The seller is good and responsible. Thank you!, happy new year!!!
I am very satisfied with your order. Came very fast quality is excellent
Urobex quality
jakość świetna. dopracowanie szczegółów też mega super.
Good
Beautiful Beautiful
Bombay!!! An important men's bracelet!
Wonderful bracelet. I advise you to take on a larger size, because it is wide (thick)
Super fast shipping, (4/3 ordered and 12/3al within). Product as picture.
Excellent product, I recommend
Really solid bracelet just as advertised. Packaging is really nice quality and the bracelet itself is well put together and quite heavy. I did buy mine too big but that’s my fault.
Nice bracelet. Heavy. There was something from the box, it was necessary to wash it. 23 cm was long on my hand, a little effort and a screwdriver, took off 3 links, it became better.
Top and more delivered in a beautiful small wooden box
I am very satisfied! The bracelet is just like in the pictures, it looks good quality, it's heavy. I asked for it a little bigger but no problem with that. He arrived in 15 days in Mexico City. Thank you, highly recommended store!
Delivery two weeks. Chic bracelet, really thoughtful buckle.
Tiene muy buena pinta y viene muy bien presentir con su caja de madera grabada
Very beautiful goods. If it not Black will and really stainless steel, then top!
The bracelet is super, in life even better than in the photo Recommend
все как в описании .
Amazing quality, loved