Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful opal earring fast shipping to Peru I recommend the store
Very spectacular, shine
Delighted with these earrings! Impeccable quality and very beautiful view. Pebbles are all in place, well fixed and all shimmering. 6 pieces of rivets, or holders so that earrings do not fall out. Liked very, very much! Suitable for any age. I recommend this product and store with all handles. Thank you very much, successful sales! Photo does not convey all the beauty of the product.
More beautiful than I expected, I have loved
The description is accurate, all whole, durable. Glitter good
The earrings are excellent, very beautiful, whole, light on the ears, the set includes extra silicone and metal clasp
Went on for a month and a half, whole. Look beautiful. Put several silicone fasteners in the bag. Like nothing falls off, I'm happy with the goods)
They are crazy, just delight, gentle, beautiful, did not communicate with the store, came a little more than 2 weeks
It's just unreal beautiful, cute and high quality! I advise everyone
Beautiful, the package is top-notch, came in a box, it included several pairs of silicone flaps
Cute beautiful earrings. Thank you very much store for the fast delivery.
Very beautiful and elegant!! Thank you
Just wonderful :)
Earrings are super! Look beautiful, come with box and replaceable holders
The earrings are very beautiful! Look like quality jewelry that is not ashamed to wear. Came to St. Petersburg quickly. Buy advice
Estimated shipping date mid Feb, arrived Dec 23rd. Good size and quality.
All OK. Earrings live look przepięknie, to this great made. Recommend salesman❤️
earings look beautiful, as in the picture. they came fast and were well packed. I'm pleased with my purchase and recommend this shop.
Cute are earrings Super
Good quality,received in one month and 12 days,all as description,thank you.
Set dazzling
They are pretty I expected bigger, they are small, they bring 2 pairs of plugs to close, they are exquisite for good detail, I recommend them for people who wear small earrings.
Earrings are cool, really liked.
Very beautiful, with 6 additional caps
They look cute, they arrived before the estimated date and packing pretty good too