SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, the order is issued 12.12.20, in Yekaterinburg at the Mail 23.12.20. The parcel is package on the inside-bubble film. There are two boxes of earrings in the package. The earrings themselves are very beautiful, the fastening is strong.
Item received quickly combined with other purchases. They are well done and more beautiful in real life than on the image of the store.
I liked the earrings very much. they close to a click. in The Sun they sparkle not to convey words. i did not regret what I ordered.
Everything came safe and sound, delivery more than a month, earrings of excellent quality, the colors of the pebbles shine, the fastening is durable, it came in a gift box, took as a gift, I do not know how it will be in a sock, and so everything is fine, happy with the order,. I recommend the product and the store.
Everything was beautiful as always. Highly recommend this store.
Chic earrings really liked)) I advise everyone, I will take more! fast delivery!
Everything is fine. the quality is excellent, sparkle exactly like in the picture. The product is tracked and came before the time. I recommend.
Earrings are very beautiful girls order will not regret. Seller recommend.
Great earrings. Stones shine just incredibly) I already have such, though, in a different color. Worn well. They don't. Ears don't hurt. Came in three weeks.
beau
Very beautiful, made neatly, slightly heavy, Iridescent. Suitable for gifts to girlfriends on March 8 and new year. I'm very pleased! I would know that such cool would order different colors)
This is a beautiful product and a responsible store! Quality is excellent! Came very quickly, in a beautiful gift box! Earrings are very beautiful! The clasp is reliable, high-quality. If I could, I 'd put in 10 stars!
Very tender
Very cute like the picture
Whole beautiful earrings and hyper-fast shipping,
Cute earrings, look nice. Thanks store
Order came quickly. Very beautiful earrings, as in the picture
Great earrings. This is the second order in this store. Delivery two weeks
Great earrings. Delivery to RB two weeks. This is the second order in this store.
Very beautiful, gentle, neatly made, I'm happy.
Gorgeous earrings
Very quickly came.
серьги-огонь. давно такие хотела. описанию соответствуют. доставка на удивление быстрая. с продавцом не общалась.рекомендую.
Really beautiful. Thanks
OK