Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very nice m charm highly recommended fast shipping and in good condition
I'm glad it comes very beautiful good size and has a very cute presentation, arrived before the estimated date
This super father wide and good size delivery before the date I expected 10/10 I recommend the product.
Excellent Product, good quality price
Arrived days earlier than expected in good condition, the color is the same as the photo, very beautiful and light.
It came to me as I asked, it has enough space to put my things and even more, I loved it, I was satisfied, it came very quickly, I am delighted with my order🤩
Very beautiful, big, wide, my girl was delighted with her gift.
high quality
I loved it! It is just like the one in the picture, the materials are very good and everything is very well organized! Is one of the best purchases I 've ever made!
good
better quality than expected! I reccomand
Gorgeous and just the right size
Very comfortable and firm, it is a medium size that I asked for and. And served super well
The jewelry box the size is medium, so if you have a lot of jewelry I suggest you buy a bigger one.
Product wine in perfect condition, good quality and equal to the photo
I liked it very much, bring a key to close the jeweler.
Very nice, same as the photo💗, Arrived in 11 days
For the price is exelent thank you very much is perfect.
great quality for the price. looks just like the photo.
Cutia pentru bijuterii a ajuns în timp , și corespunde pozei
Very good in good condition, arrived earlier than expected!
love it!!😍
Beautiful, I love it, the material good and very practical
I love it :) is as is the image, it is very beautiful and practical. I get there before the date.
Wow increíble caja! Me encantooooooooooooo