SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved the product
Super shvidka delivery (New Day) for 10 days👍👍👍
nice and big excellent quality would order again
Very nice and arrived in perfect condition
Jewelry box in accordance with the description, nothing to say
Arrived in good weather and excellent condition, recommended
Very nice, excellent quality, it is very well made, arrived fast and in excellent condition, very satisfied with the purchase.
Arrived fast... A week and in good condition Is equal to photo and good quality😊 I am satisfied and recommend
Product as described, well structured
It arrived very quickly! Perfect size for me!
The clasp a little bit.
The jewelry box is beautiful I love it!
Good quality and look very resistant
Arrive fast, order in good condition, meets your function
I arrive before the promised date, which I am very grateful for. Is an excellent piece. I highly recommend it is very functional for a gift. It will work for Me perfectly
Gostei, Mt FoFo
Beautiful jewellery storage indeed. The delivery was extremally fast (13 days to Ukraine)
I loved it is identical, it was a gift for my mom and she loved it very much thanks ali express🩷🩷🩷🩷🩷🩷
The actual size is what is shown in the video, good size to place on any surface, enough space to put earrings, rings etc... The delivery was also quite fast, very satisfied with the product, thank you very much💖
Very nice m charm highly recommended fast shipping and in good condition
I'm glad it comes very beautiful good size and has a very cute presentation, arrived before the estimated date
This super father wide and good size delivery before the date I expected 10/10 I recommend the product.
Excellent Product, good quality price
Arrived days earlier than expected in good condition, the color is the same as the photo, very beautiful and light.
It came to me as I asked, it has enough space to put my things and even more, I loved it, I was satisfied, it came very quickly, I am delighted with my order🤩