SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень миленькая брошь.
Brooch beautiful Thank you very good store and store.
A beautiful brooch, fully correspond to the price and description. The goods came very quickly. Track was tracking. Seller recommend!
Very high quality beautiful brooches, fast delivery.
Thank you very much!) delivery took 21 days. The brooch is very beautiful. It is executed neatly, the color is the same as in the store's photo. It looks very cute) I really like it) I'm very happy with the order!)
Beautiful, not big, enamel even without chips and passes! I took mom. all the goods of the store are very like, I recommend! Delivery is fast, with the store did not communicate.
она потрясающая, не плоская, очень объемная - как живая веточка сирени
bella
Очень нежные и красивые. купила себе и подруге.пришли задан недели.
A beautiful brooch, to the sweater will be just right, not small and the weight has. All brooches are beautiful. Shipping and delivery is fast, much faster than last year. To the store Thank you and more buyers.
The brooch is very beautiful, heavy.
The brooch is wonderful. I came earlier. Thank you stores, I recommend. Five stars for speed.
Well done, very cute. Thank you store!
Love this beautiful brooch. Received it very quickly, just 11 days. Highly recommend brooch and store
Beautiful, a little paler than I expected.
Nice! Will order again soon. Received order in 13 days. So fast!
A beautiful brooch, I love the lilac, made qualitatively, the enamel is applied neatly, voluminous, heavy, good buckle, delivery to Peter less than a month. Thank you store.
Симпатичная брошка .Соответствует описанию и фото продавца.Рекомендую.
все отлично и качественно
A beautiful brooch, corresponds to the description. Delivery two weeks in total parcel.
Super like !!!Good,good !!!
Very nice and compliant. Sending fast enough.
Beautiful brooches, do not cry, the skin of the leaves is more beautiful. High! Up to Kieva diyvala for three types through the NP with inchami zamovlenny.
Design and quality pleases. Finely, neatly and carefully drawn details. Thank you! Recommend!
adorable thanks guys im happy having this Beautiful brioche