SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sooo heavy, long to wear-hurt
muy bonitos tal como la descripción y llegaron rapidísimo gracias vendedor los recomiendo
They're very pretty, a little heavy quick arrival.
It's too beautiful and delicate, same as the picture, they look very cute and they're nothing heavy
Beautiful as description
Very beautiful, thank you
The earring is beautiful like the photo I loved
My favorite!
Item arrived as advertised.
Heavy. I did not wear it yet. With masks it is not convenient to use, I'm afraid they will jump.
Precious
Excellent.
All came in one parcel, the product corresponds to the description, fast shipment and delivery, the store recommend
Awesome!!!! Immediately put on!!! They are wonderful
Un poco grandes pero bonitos!
Loved the earring, super tidy and stylish and the quality is good
They arrived in time, just like the description
They're big and heavy.
For a long time I looked for the earrings in my country and personally I loved them very much, they are like the picture, I arrive early and recommend the store
The Hoops look good quality and have good completion, they are heavy. It took nine days to arrive. As the right hoop screw detail does not fit, I must replace it with a rubber one, the rest is all right.
Super, very beautiful and comfortable❤& Middot;❤& Middot;❤& Middot;
большие, тяжёлые, врядли буду носить как серьги, скорее сделаю какое-то украшение. взяла оба цвета. серебристые пришли отлично упакованы, золотистые - плохо и с согнутами гвоздиками
This is delight!!!
Come quickly. Beautiful :) not too heavy
Earrings super mega cool! Moderately voluminous and spectacular! Seller umnichka, very fast delivery.