Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very beautiful bracelet, I did not even think that this will be executed qualitatively. Before the Moscow region came in 2 weeks, the track was tracked, did not communicate with the store.
On a man's hand-Little. Girls are the most
Nice!!
it's cute and good quality although it hurts my thumb abit
The product is the same as the picture. You can adjust the rings if they are too small or too big. It doesn't bother my hand at all, you just have to get used to it. I can use it everyday with no problem and little to no pain. Although, be careful that you don't pull too hard on the strings because they can break quite easily.
Sent the store quickly, well, unfortunately in gold, came peeled (((very sorry
The goods came quickly, corresponds to the description. Rings are adjustable. The woman's hand is excellent.
I really love it so much and it pretty awesome to have and thank you
For small hands like mine
It took a little while to get there, I loved it, it's very comfortable, it fits the hand well.
It took 18 days to arrive! Shipping was very fast and the quality is quite good
Conveniently adjustable, the quality is good
cool
I love it!, I get well and the material is excellent.
Delivered earlier, I liked the bracelet! Recommend!
Perfect. I love even better than I expected. Awesome they're going to lucinate when they see it on.
Exactly as in the picture)
Браслет удобный. В зади регулируется. Мне понравился.
Envío rápido
Thank you, bought a gift to the sister of the ring are adjustable all qualitatively looks on the hand unrealistically cool and the price is affordable
It's super, meets the description
Good though a little painful to adjust them Xd
AMAIZNG CAME IN 2 WEEKS
Chegou bem rápido, mais ou menos 20 dias, o material não é perfeito mas ainda sim compensa, é bem frágil realmente.
it's perfect, I totally love it!