SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Anillos muy lindos, tal cual como aparece en fotografía, finos, comore talla 8 y me quedo bien en mi dedo medio, soy de dedos delgados.
Good product
Very nice product! And small gift that is always fun!
Very late shipping to Mexico more than two months of pretty garment!
Very beautiful and I arrive before time❤️ You loved my girlfriend
Everything perfect and very nice
Honest store and reliable, good product at a super price! Board
Cool ring!!! Very gentle, laconic. I will wear it with pleasure. Exactly what I wanted. Worth a sample of 925, well polished. The stone is beautiful, shimmering in the light. Attached is a certificate for the ring. It came in a month. I will buy from this store.
The ring is just super. With the store did not communicate
It's very fine and very nice. Size 10 is very fair, I have ordered more than size 10 and I have bigger ones. Now it just doesn't get ugly, because it comes in your little box and with your certificate.
колечко супер. дошло за 10 дней. есть сертификат и салфетка для ухода за серебром. размер 10 идеально на 19,5
Very cool, came quickly, to the store Thank you
Great quality, comes with a cloth and laminated certificate, sold them all on the day of arrival , highly recommended, the store send free earrings also.
The ring is beautiful, the stamp is worth it, well, whether it's silver or not I can not say, I took it as a gift.
The ring is perfect everything is fine. I recommend it, I recommend it too, I recommend it
The ring is a very delicate job. Suitable thickness and suitable size. I was very surprised for good. I'll buy again
Very happy with the received article arrived approximately a few feet spies to my locality. Now tap to see if it is good quality and durable as they get used to putting is ugly color. Thank you happy summer to all
Beautiful ring, very good quality. 100% recommended❤. Thank you very much for the gift, the pearls are beautiful.
The ring looks great. My wife really likes it. I recommend to buy.
Красивое кольцо, пришло с сертификатом и салфеткой для чистки. В сертификате написано что это 100 %серебро, проба стоит 925. Если облезет отзыв дополню, пока очень нравится.
A very elegant and beautiful ring. I'm very happy because I was looking for size 4 with high quality !! Recommended ★ 5
Very nice you know to hope it doesn't get ugly, with a small wipe to clean it up
Красивое кольцо, но жаль блеска почти нет, тогда бы оно было просто идеальное
Fast delivery in quality is good and in size guessed.
It's very nice more than it's appreciated in the photo