SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in 22 days in Chelyabinsk, the track was tracked, received at the national parcel at the point of issue. The necklace is elegant, gentle, weightless, looks beautiful and expensive. The length of the chain with an extension cord is 46 cm. The quality is excellent. I recommend to buy. As a gift, the store put another stud earrings + a Cover + a special cloth. The purchase is very satisfied. Thank you to the seller for the quality goods, for the gift and fast shipment.
Well, I thought it wouldn't come, but if I got there a lot thanks to the salesman and alixpres.
It came quickly, without tracking. Well packed, as a gift put a rag. Does not look cheap
Very beautiful delicate decoration! the chain is thin, weightless. The store put earrings as a gift. Previously bought in this store, for the year of using the decoration did not climb, did not get black. I recommend the seller!❤The camera does not convey a diamond shine of stones, but they really shine beautifully)))
Very similar to real red gold, not to distinguish! I'm happy with the purchase, I advise definitely! Came in 8 days
I did not expect such excellent quality. The pendant is elegant, looks laconic and expensive. Recommend.
Super
The order arrived quickly, good quality, good store, I recommend
Wonderful, I loved
до Москвы за 19 дней качество нормальное за такие деньги в самый раз
Beautiful pendant. Small, neat. I recommend to buy.
Beautiful
The chain came. Very good. Thank you store. Put another napkin.
Sweet.
The order came quickly, the goods are super, very beautiful chain, I really liked it, I will still order from this store! All as in the picture, even better)
me encantó, esta precioso el collar, muchas gracias!!!!
Very thin
очень долгая доставка. цепочка стоит своих денег(надеюсь)
I bought 3 items, I got 2 weeks later. All pretty, same as the picture.
The order did not come, the store returned the money. Thank you.
цепочка очень красивая,супер даже не ожидала.пришла раньше времени спасибо продавцу
Thank you very much, zazik received well very quickly, 12.11.2020 ordered, 23.11.2020 has already come to the city, lipetsk my pendant, very davolna, the sight is elegant straight from the gold can not be distinguished, beautiful and similar, the chain is only very thin at all and fragile, and so all davolna and pradavatz and goods. Girls advise and producer and pendant really worthy. Thank you
hermoso
They're so much prettier than the pictures, there's no way they're more beautiful. The pieces are probably silver since they don't react to magnets. Thanks for the gift!
Great. Tender. Looks not cheap