Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Very similar to real River Pearl
Very pretty
Nice ring There is one yak of perlinka, ale it is not a dream
Shvidko came, the Whiglyadak was not open, the busini of the city formi did not fool the akuratya, the stabibka kripko trimak. In a DAG, I recommend it to slam
Mignone
Normas)
Gentle, feminine and very stylish. The size is adjustable, the hand is very comfortable, just a godsend for your money!
Garnet Ring, delivery of two types. Seller recommend!!!
👍
The ring is of good quality, convenient to adjust, the silicone bead holds the size perfectly. Cute looks)
Super. Conquers my heart
Very pretty ring that has its effect. Adjustment with an easy slide.
Duge Garnet, crap, mile and akuratne. Delivery is a shvidka. Yakiste Garna. My hands are cute
A man's seller for a Garna and a shvidka robot. I came to the hole in the first place, I win a ring with my friend.
Duzhé garnet and yakisne, pearls yak sprazhniy, ale all not rivniy, trima rosmir good, in the middle yak elastic
Zamovlennya came to the Duge shvidko) the nap of the fainter) I will give my head for the hour, I recommend the seller🫶🏻🫶🏻
Ring as photo, size is adjustable. Arrived quickly, very beautiful, receive a lot of compliments
Garna Hood👍
Duge Garna Heels. Perli spraznya, not plastic Yak from other sellers. I don't know what I'm not dark for an hour. Rozmir to make a great yak for money
The hood is beautiful, the Yaku can be if you are sviy rozmir pidignati. Chudova!
Viglyadav Duge is classy. Ale to gaze at the first glance, if you will be insoftly and get better
I Garna pried, shvidko came to the okremiy box, I sho Tezh plus for zberigannya, I recommend that
Glass itself💗I came to the boxes, without a servido. Duge vitoncheno viglyadat, I am satisfied with the million vidsotkiv. Shipping 3
nice
Chudis! Duge mile. Crushed as a matter of fact, I will wonder if I will be at the nose. Packing garnishes