Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Beautiful little earrings delicate and classic.
It feels soooo expensive good quality for the price , nice and shiny
They are cute and look good quality, well in a small very cute packaging
Superb Golden and pearls earrings, beautiful quality and consistent with the photo. Super fast delivery, one week only.
Most gorgeous earrings that don’t tarnish! They are also a perfect size and go with everything! Really recommend getting these :)
Earns garni, Pearl pearls of Pearl. Sit around here, light. Ale the Duge of the veneer, so how to serve the Xs skilki.
Beautiful, looking expensive.
The quality is good, a little heavy
Beautiful. Of good quality. Has luxury jewelry appearance. Thanks to the seller I will buy again. They also arrived early
Fast delivery, good quality, the earrings arrived in a box.
Beautiful very good I recommend them
In loveee 💓💓💓
Very high quality, beautiful earrings. Carefully packed in a plastic case. Not the slightest complaints about the quality. the load is also level, everything is fast, clear, with tracking. Thank you, pleased!
I loved it!!! Very good quality, arrived very soon, the wonderful earrings, I love them recommended everything
Very beautiful, delicate, fast delivery.
Beautiful, I also bought the golds
Beautiful, great quality and arrived on time
Beautiful and delicate for the price are OK thank you and super fast delivery
Vidpovis photo, Garna yakiste. Matched with metal. Ale. Yak for a change, then for an important. Did not look like such small earrings. Me is not comfortable
Good quality, the earrings are very cute and comfortable, I use them daily, I love them. I would buy them again.
I got a cute piercing more than I imagined. The size is just right, and I think it is a nice product that fits both casual and dressy styles. I'm going to buy it for my friend's birthday present. I hope there is a different color.
sorry my camera bleaches out the pearlized coating , in real line very pearlized, stunning little earring look very high class and elegant 😍
Bought this again because it’s beautiful
Very cute and elegant
I loved..