SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love is right, very beautiful, looks expensive
Polecam
Good quality.
Equal to the image. Quality nice
Chudovi earrings. I'm not even better. Duge Garna yakiste virobu. I will be more gentle. Delivery shvidka
Beautiful and elegant. I hope it keeps its color.
Not like taka Garna. Good, crushed. Yakisne. Super. Recommend!!!
Garne ring, it came shvidko
That's so nice item!!!
Very pretty ring!
Kilce viglyadak Garno. All Perlini and stone in Moscow. Kiltse on a hoody finger, to come to the Urakhuvanni that is not good for regulation. Delivery of the Bula shvidka.
The ring arrived very quickly, completely matches the photo, adjustable size, very delicate and neat
Neymovirnoi iakoti kabluchka garne pakuvanya
Just a Neimovirne. And Shvidko came
Ring Duge garne, rosmir to be regulated. It is expensive. recommend. The product of the specified thermal.
Nice
This is great!!!! Thank you
Gut
cool
Chic kilce. Dude matched. Whigladal is expensive. My daughter. My daughter. My daughter. The product is recommended. Everything was matched.
You know!!! To say that it is super means to say nothing. It's just great! Exceeded all my expectations. Photo does not convey all the beauty! The pebbles shine. For this money it's just a miracle! I hope nothing will fall out later
It is beautiful very discreet and elegant, it shines a lot and looks even more, I certainly recommend it, it is an adjustable ring
Duge Garna Heels. Tylki to walk on thin fingers.
very pretty and perfect like picture. I love it. thanks shop.
Good material. Viglyadak stylish. We are not more than our shops. I did it, basic embellished. It came in a plastic container