SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described
Cute necklace! Long lanyard Thank you store!
Very cute thing.
Very pretty
Cute pendant. Heavy, straight metal. Arrived quickly with a common package.
The pendant is very beautiful, made with quality and care. I recommend it.
The goods were married, the money was returned. If it were not for the marriage everything would be fine
Everything is great, thank you
A gorgeous chain. Great.
Great pendant
The necklace is very pretty.
The speck is on the largest and outer ring and is not removed. A sorrow. Not rattling when wearing
Gorgeous!
Very good quality
The pendant is solid, heavy, with a good coating, the diameter is large-about 7 cm. On a decent Brown cord long, which can be shortened (trimmed).
Good quality
Very nice well finished I recommend
Like
Very nice piece. Love the metal klinking noise - so satisfying.
beautiful and comfortable
Purchased 26/11, received in shared shipping by CTT on 7/12. The delivery man threw the package over the wall and my dog smashed the wrapper. Luckily the pendants came well protected inside an envelope of bubbles that did not suffer damage. I bought two and they're the requested models. The quality is apparently good
Delivery to dnopra 2 nedili .. Garna prikrasa, ale yakshchto picky, all the way to the reception. The order was delivered to the Inshock of the litter
Beautiful pendant, large, heavy, looks chic, I like it, I recommend to buy.
very nice.
The decoration came quickly. I liked it. Laconic and stylish. There are three colors: silver, gold and black. Can be used in a variety of clothes. Packed in an envelope, went intact. Thank you store.