Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Krasna pidviska ale Duge Vanyas azitonom Chi lacquer (((
Really pretty, arrived in couple of weeks. Looks nice on the neck
продавцу спасибо! очень нежное колье! рекомендую!
Beautiful.
Cute necklace. .. I loved it... thank you✌️
Beautiful necklace i recommend
Good product, same as the picture, worth for the price
So beautiful
I love it
Pretty, looks more expensive than its price. It came quickly, took in the pedestal. I recommend definitely.
good item❤❤
It's identical to the photo I recommend and arrived super fast recommended arrived in 15 days
All norms, delivery 3 weeks, price = quality for a couple of times I think
All norms, delivery 3 weeks, price = quality for a couple of times I think
Very fast delivery, the decoration looks chic, much better than I imagined for this money, thank you
The necklace is excellent, it came 3 weeks before Krasnodar
Beautiful and identical to the photo
It's beautiful, thank you
really pretty and it came very fast, thank you
Nice chain, all as in the description. Fragile, came in time, does not bring discomfort; perhaps, over time, it will darken, but for its price-perfect.
The necklace and pearls come separately, you can choose to wear one or the other or both at once, I liked them very much
Guess no more
Very nice necklace of good quality.
Same as in the photo, keep in mind that the chains are very thin.
I loved it, it's beautiful. He arrived in perfect condition, and it took a month and a half to arrive. I'm satisfied with the purchase. Thank you.