SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finger mated
It looks like a monito of the Chilean mountain.
Riding on my finger, even being plump ....;p
Very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good
IT'S ALRIGHT, EVERYTHING IS FINE AND PURRFECT😍😍 I JUST HOPE IT WON'T GET RUINED QUICKLY BECAUSE I REALLY WANT TO WEAR IT FOR LONG TIME😔
This is a really adorable little mouse ring and she loves it. Hopefully it will remain sturdy and she will be wearing it for a long time! (At this price we could easily replace it if need be though. :) )
The ring is of excellent quality. My daughter really liked it, she doesn't take it off her finger
I loved it, it's beautiful just like the photo.
Beautiful little rings loved
Very nice, it arrived very fast, it feels very good quality. This is how it looks on my little finger, I will later show how it fits my girlfriend.
It's a cute ring. I feel like I'm with my pet when I attach it.🎶That's it.🎶
Very well packed, it is funny and can be easily tightened to fit the finger
I really liked just that I have very fat fingers and I just stay on the little finger is beautiful the mouse
Beautiful, I loved
very cute and comfortable. does not turn my finger green! very happy with this purchase.
Awesome ring! I love it. Exactly what the description said it was of the item!!!
More cool in person than in the photos. Is well done, came very well packed and all right.
Excellent quality, I recommend it, I would buy again without a doubt, I arrived super fast and very well wrapped, very cute
It's so much for you. TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT TT
Fits
Well detailed, good brightness, looks good quality just need to see if it does not flaw
Love it
Very fast shipping Good product Thank you
Beautiful!!! Same as in the description. Very comfortable. Very fast shipping.
I got the parcel very quickly in perfect condition. It looks just like in the picture. I recommend