SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it
Very cool brooch. Looks expensive. I'll order more.
3.02 ordered and 19.02 received in the mail, the parcel was tracked, received at the Mail, which is cute ëzhik, took on
очень миленькие брошечки!!!упакованы хорошо,рекомендую...спасибо продавцу...ожидание месяц...
Very cute brooches!!! packed well, I recommend... thank you to the store... waiting a month...
Так же, как описание. Он прибыл раньше запланированного времени. Спасибо, продавец.
Just like the description. He arrived before the scheduled time. Thank you salesman.
Продавец отправил быстро. По Китаю как всегда двигалось оперативно. В Украину ехало через Латвию и Львов, в Киев в отделение Укрпочты ехало 23 дня, забрал после СМС. На всём пути отслеживалось. Упаковано в пупырку, при транспортировке не пострадало. Брошь сделана очень красиво и аккуратно, даже присутствует имитация иголок. Брошь увесистая. Супруге ёжик очень понравился. Рекомендую к покупке, что бы украсить свой гардероб.Продавец и товар отличный, рекомендую.
The store sent quickly. As always, China moved quickly. To Ukraine was exported through Latvia and Lviv, to Kiev in the ukrmail department of 23 days, took after SMS. All the way down. Packed in pupyrku, during transportation did not suffer. The brooch is made very beautiful and neat, even there is an imitation of needles. Brooch is heavy. My wife really liked the hedgehog. I recommend to buy that would decorate your wardrobe. the seller and the goods are excellent, I recommend.
Я получила свой заказ через 9 недель. Брошь была упакована в пупырчатый пакет. Она прибыла целой. Застёжка застёгивается нормально. Сама брошка очень милая, мне нравится разноцветная ромашка над головой ёжика. Спасибо продавцу.
I received my order in 9 weeks. The brooch was packed in a pu bag. She arrived whole. The buckle is fastened normally. The brooch itself is very nice, I like a multi-colored chamomile over the head of a hedgehog. Thank you store.
Доставка в Москву 10 дней. Качество отличное. Продавца рекомендую.
Delivery to Moscow 10 days. The quality is excellent. Seller recommend.
В Минске получил через 2,5 недели после отправки. Трек не отслеживался. Как в описании. На вид сделана качественно. Симпотичная брошь. Жене понравилась. Продавца и товар рекомендую. Спасибо.
In Minsk received 2,5 weeks after the shipment. Track wasn't tracked. As in the description. In appearance, it is made qualitatively. Simpotichnaya brooch. My wife liked it. The store and I recommend it. Thank you.
Няшка! Взяла на подарок, поэтому не пробовала надевать. Но застёжку проверила: работает. Доставка быстрая! Магазину респект!
До Ростовской области за 2 недели, быстро. Продавеца рекомендую.
To the Rostov region in 2 weeks, quickly. I recommend the store.
Быстрая отправка, быстрая доставка - 3 недели. Первое впечатление - ах!) Всем всё понравилось. Ребенок от ёжика в восторге! Смотрится весьма достойно! Учитывая стоимость - думаю, стоит своих денег!
Fast shipment, fast delivery 3 weeks. The first impression is Ah!) everyone liked everything. The child from the hedgehog is delighted! It looks very worthy! Given the cost-I think it's worth your money!
неделя доставка в Пятерочку с треком, упаковано отлично ёжики как в описании красивые и отличного качества Спасибо и успехов в бизнесе
Week delivery in Pyaterochka with a track, packed perfectly hedgehog as in the description of beautiful and excellent quality thank you and success in business