SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Brooches cool, cute hedgehog, took in three colors, everything is beautiful, the quality is good, the store quickly sent, I recommend, thank you all
Month to Moscow, excellent brooches, I will order more
Nice hedgehog. To Moscow came in less than a month
The order went to Russia in St. Petersburg for almost 2 months. Brooches are cool!
Brooches are cute, cute, locks are strong, I liked.
Registration and delivery for 5 points! Packed carefully! The brooch is cute, the prickles at the hedgehog gently swell. Thanks to the manufacturer and store!
The pen is charming, small. Pin cast, strong. Enamel good
Brooch in the form of a funny hedgehog with an umbrella chamomile-decent quality for little money. The order came quickly, well packed. Thank you store. I did not communicate with the seller.
Delivery to Moscow 10 days. The quality is excellent. Seller recommend.
Небольшой миленький ежик. Качественный, без изъянов. Доставка быстрая в пакетике и пупырке. Покупка порадовала. Спасибо.
AAAAA is just lovely, the hedgehog is super simple. Everything corresponds to the description. Seller Thank you so much
All OK. The parcel was a month and a half. It looks beautiful. You can safely order.
Cute brooches! I like) the quality is good. Delivery to Astrakhan 2,5 weeks, the parcel was fully tracked. Packed well.
To the Rostov region in 2 weeks, quickly. I recommend the store.
Love it very much
Sent 22.12.2020, came 16.02.2021. the goods were tracked to customs. The brooch is excellent, looks nice.
I ordered from this store many times and all brooches are always so CUTE and shipped fast, I will always buy from this seller.
Brooch is excellent, good quality, looks as well as in the photo! With the store did not communicate, chose photos and reviews, everything is fine, I liked it!
Brooch is beautiful, everyone liked, made neatly, small, light, cute hedgehog with chamomile, good buckle, delivery 1,5 months. Thank you store.
Very cute crumbs. The work is neat. Thank you so much. For the decoration of knitted sweaters is very suitable in my opinion.
These hedgehogs are just a song! They are very cool! High-quality glaze coating, the needles are fine enough. They're just awesome! Thanks to the store for the great mood!
These hedgehogs are just a song! They are very cool! High-quality glaze coating, the needles are fine enough. They're just awesome! Thanks to the store for the great mood!
Delivery 27 days to Chelyabinsk, track was tracked, received in the post office, in the national parcel. Packed very well, everything is whole. Brooch is cute, miniature, enamel coating, clasp-pin, there is a loop, so you can wear as a brooch and as a pendant, I.E. Two in one. I'm happy with the purchase. Thank you to the store for the quality goods and fast shipment. I recommend this store.
Brooch shiraknaya!!! The colors are bright, all shiny. Hedgehog cute to ugly, needles stick out!!! For such a price-a treasure!! Delivered quickly. I ordered May 25, June 20 in Kursk already received, although the app wrote delivery in August. Several of my orders for Ali were completed in one-very convenient! Thank you
Заказ шёл один месяц. В сортировочном цехе три заказа объединили в одну посылку. Брошь красивая. Застёжка целая. Спасибо!