SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and fast delivery arrived before the deadline
I gave it away, and he really liked me
The whole is very beautiful. Looks excellent quality. Are elastic yarn. I arrived very well packed. And the brooch brings the 925 engraved. I recommend
Beautiful although the bracelet very small
Super bonito!!!
Cute design
Well fit
Duge Mili bracelet🥰
Best selling is beautiful
It is the second time I ask, it is very beautiful, I love it! I recommend it totally, beautiful, with very good finishing and very well done. I arrived very fast
Excelente
It is the second time I ask for them!!! Are precious💖
I liked it very nice, thanks to the seller arrived quickly. Satisfied
Perfect
Much more beautiful in nature and arrived earlier than expected. I recommend it
Beautiful necklace and bracelet game!!! Are precious!! The store is excellent, very careful with the quality of the parts and the packaging of the products is very good. Thanks for the gift.
I love it beautiful charm
I liked the necklace very much, the beads are collected on the line, the accessories are of good quality, the bear is incredibly cute, the delivery was fast, and there was also a nice gift. I recommend to buy from all my shopaholic soul!)))) Thank you very much to the store!
It's gorgeous, spinning your legs and everything. Yaskrave cars. I don't know what to make fun of these bags, ale the bracelet is super. On a small hand, will be a big one. Me straight into the back.
I love a mop to clean it and other earrings super well sent
I'm not buying it for the first time. My wife and daughter really like it.
Great article, as described. Fast delivery.
From the description and photos it seemed to me that it was a set: a bracelet and a chain and only a bracelet came. She is very pretty
It took a long time, almost 2 months before Almaty. I ordered 3 chains, arrived in one parcel. Included: a cloth for polishing and a gift-earrings (there is also a sample on the locks, so it can even be silver). On all chains there is a sample on locks and all pens. A chain with a bear on the fishing line, so its shape floats a little (the line is too tight), only for this I give 4 stars. All chains are heavy, neat. Recommend for purchase!
Bought a set as a gift to a teenager. Everything came in excellent condition, in separate bags, with a napkin and a bag. The bear has handles and legs in place, everything moves.