Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Too too look nice ~~~
All Super thanks for the cute gift.
Super beautiful! They arrived on time and all very well with the store. The quality looks very good, hopefully it will continue. Thank you so much! I recommend buying this item.
Cool jewelry. I ordered earrings, a bracelet and a necklace. I liked everything, as a gift, the store put earrings and a napkin for wiping jewelry order came faster than the application. Thank you
It's very nice, the body moves was a gift from my mom, I don't know if it's real silver, time will tell so far all right.
Super bracelet. Convenient, without fastening.
Very nice bracelet. The bear's legs and handles move. Matches the photo. With a bracelet came a pouch for storage and a napkin. Thank you. Recommend.
Very cute bracelet on an elastic band, bear heavy)
Perolded broslet. My daughter is delighted, thanks for the gifts!
good
Very nice and just like the description.
Arrived in a velvety sachet pink female and brought his cleaning wipe. Small and delicate, to narrow dolls. The bear has mobility and the heart is very beautiful. I loved it so much I just ask for another. Great bracelet 5 stars.♾️️
Very nice! Is a gum tough, to watch as it holds. The bear will move the hands and feet. A very good idea for gift as it comes with A presentation very nice.
The fastest shipping. Thank you
Very nice. So far so good . Good weight. Definitely will order again
Cool bracelet!!! Packed very well, more complete. Good idea for gift Bear moving body and legs with handles, cool
Elegant Bracelet, very pretty. The elastic band
Heavy. Like a real silver. Hope it wont fade when get wet
Very nice
perfect and Beautiful. fast delivery
ok
Beautiful bracelets
Shipping carrier, parcel not service. Excellent quality product
bella
Very very cute. Comes with free cloth to clean the silver.