SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautifully
Very good. As described. Highly recommended. Very fast shipping to Spain
Very beautifulThanks
Very beautiful pin. great size and I would expect to pay much more than I did.
love it! colors really pop. very good quality for the price!
Beautiful
Delight and admiration
Very nice and lucidor, thank you store
This is such a beautiful bird. I like it!!! Thank you. Came, all the stone is in place!!!
Neat and beautiful brooch.
Beautiful elegant brooch. There is a loop on the back. Can be worn as a pendant.
It’s lovely, better then my pictures fast delivery Recommend
Very very super. thank you
It is really beautiful, its quality is very good
Beautiful brooch. Met expectations. Delivery to Ukraine took 3 weeks. Not the first time, I order from this store. Always good product and fast delivery
The bird is very beautiful much better than I expected to arrive before the deadline to the store Thank you
Very beautiful brooch. Arrived before the appointed time everything liked the store Thank you
Nice quality brooch, all the stones shine just like fire) only the delivery was delayed for more than a month and initially arrived at the wrong point of delivery, otherwise everything is fine, thank you)
Very nice
Chic brooch!!! All the stone is in place and shimmer beautifully!!! I recommend the store and the product is definitely!!!
The brooch arrived in a combined package, the track was tracked, it was not the first time I ordered in this store, the store carefully packs the brooches in bubble wrap. Seller and recommended product. Thanks to the seller for the delivered goods on time.
The brooch arrived in the combined package, the track was tracked, this is not the first time I have ordered the goods in this store, thanks to the store for the delivery on time. I recommend the product and seller.
Gorgeous bird! The size is chic!!! It seems to be flying!!! I recommend the store and the product is definitely!!!
A magnificent brooch. Thanks to the store for fast delivery and high-quality goods . I am happy with the purchase. I recommend the seller and the product.
Very satisfied with the order, the brooch looks very cool and stylish for its value, I recommend