Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Oh, my God! I don't even know how to convey the feeling of joy from these magnificent bees❤️ They are ideaaaaaal
Very beautiful product! The seller is great. I recommend it.
The brooch was well packed. All the pebbles are in place and sparkle wonderfully. Really I expected it to be bigger, well, nothing on the collar of the jacket will be fine. I liked the brooch itself thanks to the seller
Very beautiful than the photo I recommend, and the size is not very big
Very high quality and beautiful brooch. Small size is even better. Looks like the photo. I recommend it.
Such a cool sight, even larger than expected
Such a cute brooch!!! All the rhinestones are in place. Looks very good! Thank you very much seller! Very satisfied with the purchase
Size 2,5 - 3 cm. Brooch as described and photo.
Beautiful bee. Everything works, everything is intact. Received 3 items united in one.
Such a bee-Bee, very bright, dark pebbles shimmer, lacquered wings, paws under gold. Nice decoration.
Very beautiful and quality product
Thank you! Received my order and very satisfied. The brooch is cute, carefully made and very dignified. The delivery date was indicated on April 8, and received the package on February 19. I recommend both the brooch and the seller.
If you are a child, we are similar.
Very cute brooch! Neatly made, all the rhinestones are in place. A little dumb needle on the fastener. Very good as pictured
The brooch is even more beautiful in reality... the rescue is huge...
Great brooch. Done neatly. The delivery is very fast. Order from January 25, and received on February 11
Brooch super))) as in the photo.
The goods could not be received, the parcel was delivered on January 3 for the holidays, the work schedule was reduced, the SMS did not arrive about the delivery of the parcel, on January 5 it was sent back to China. Very smart, waiting for 2 months delivery, shelf life 2 days, Karl! In the end I never got it.
The brooch is very beautiful bee. Thank the seller for a great job!
Cute, it's better live .. Green eyes
The brooch is beautiful, the product came before the stated one. Thanks seller
The product is generally cool I fell in love, Bee😍By the way, everyone liked everything😀
Very beautiful brooch! Recommend! Thank you very much seller, great sales and good luck!
My order is exelent. I like it very much. Its more better then I thought
Pretty