SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The ring is cute, stylish. Easily adjustable size. Delivery to the mailbox. It went very long, more than two months. bonus napkin.
Rings came in 14 days, in the Chelyabinsk region, all as in the picture, the store put a gift of earrings-carnations. Thank the seller for the goods!
Very good quality I am really happy with the ring for the price!!
Hello, I just received this very beautiful modern silver ring, very stylish and very wide, perfect both in casual outfit and dressed outfit, makes a lot of effect with my friends. Very nice gift for a happy birthday
Delivery for 2 weeks in N. Novgorod. I order the ring for the second time (the first lost). The ring is just gorgeous. Smooth, shiny, elegant. In a word-I recommend!
I ordered 7 rings at once. Quality is good. Dense. Shiny. I do not know about silver, at least a sample is worth it. Very tough, despite the ability to change the size, this is done with difficulty. So I suspect that this is polished stainless steel and not silver. Come quickly. 2 weeks in St. Petersburg. So far, everything is fine.
Don't rust at all, while I take it in the shower and pool
Super nice and such as the photo
Super rendering the ring is adjustable so very practical very pretty on the finger I love
Доставка до Воронежа меньше месяца! Качество на первый взгляд-хорошое, посмотрим как будет в носке. Размер кольца регулируется! Заказывала у данного продавца несколько изделий,положил в подарок-серьги гвоздики с жемчужиной и мешочек. Очень приятно!Буду заказывать ещё.
Very nice the ring and very happy as always with this store is the fourth time I order, the nice products, good and cheap free rá I ask arrive always in good condition the seller added a gift the sachet for meter rings and a earrings for gift recommend 100% 100 definitely seguiré asking more tidbits
Very beautiful) it came in two weeks
Everything is fine, delivery is fast
Esta muy bien. El color es bueno
Very fast delivery. Ring-modern, you can wear as a soul wish. Excellent.
Arrived quite quickly and the most important thing - looks great! thank you
The ring is great! Looks like a showroom.
Delivery 14 days to Ukraine. Yakia
The ring is just delight! I'll order more of these. I hope the paint does not tear quickly
Good ringlet, thanks
Bellísimo
The ring as in the picture, looks cool, the size is adjustable. Recommend
Perfect. I take it 2 times already. With regular socks (without removing: washing dishes, Bath, etc.) a little erased in 4 months. Very cool quality of jewelry. Photo attached
Perfect. I take it 2 times already. With regular socks (without removing: washing dishes, Bath, etc.) a little erased in 4 months. Very cool quality of jewelry. Photo attached
Hey there walloping