Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Everything is fine. Seller recommend
Yes it came thank you very much for so fast I have already dressed one Very cool gift for the girl)
It's what it offers they arrived very fast
Got exactly what I wanted, thank you.
J'aime bien
Very beautiful pendant, the same as in the picture, the goods came in 3 months, the chain is long enough. I really like it.
The necklace is very nice: p
Seller Thank you so much The goods came, just as in the description Shipping is fast enough
Quality is normal
Brutal, very pretty
The chain is very beautiful, it came very quickly, I recommend
Same as the photo
Product lime kecdi cox yaxwi mehsuldu
Beautiful pendants, the magnet works well
The goods came quickly, the magnet holds perfectly, the goods were in some paint (the beginning thought that the parcel is defective)
Good product, I love it is already the second time I ask the same store because it arrives will order the product and good quality, I recommend the product and seller, satisfied with the purchase, fast delivery and encouraged me to keep buying your s product. Customer very satisfied
Excellent pair pendants! One chain is a link, the other is a cord made of artificial leather, and the pendants are generally wonderful :) the magnets on them are strong, connect well.
Good and beautiful pendant. I ordered with rings, they look great together
Cool as in the photo
Very good quality arrived early
Came surprisingly very quickly, weeks 2 faster than should have been. Came in good quality, the magnet is good. I advise everyone, you will not regret it)
Beautiful! They are perfect and really too well done! I highly recommend
I liked it very much
All Super
It turns out not as big as a match box, and thanks