Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
even without a discount is still really affordable
This purchase was more than successdul. Really satisfied with the
Super helpful store, perfect item. Highly recommend!!
My product received, thank you.
Fast shipping! Really good quality. Thank you!
I can't articulate how thankful I am! I constantly consider the reviews before obtaining items online, and this one secures such enthusiastic reviews I couldn-t turn it down. It-s unbelievably delightful, the pic doesn-t do it justice. I-ve got a lot of respects for it. It is incredibly admirably made and unbelievably worth the low price I paid for it. In other words, it is a striking catch.
Absolutely amazing, 100% recommend for everyone!
came quite fast. Love it!
Very good quality! Is silver and arrived super fast!
the seller undoubdetly did his best. savings for didn't go in vain, the product is more than fine
the quality is very good! very impressed!
Matches the description in full. Gonna order another one soon
Very good!
fully matches description.
Quality is cool!!! Will buy more from this shop.
The very good product I liked very much
Good quality! Looks exactly as on pictures!
Good quality, super going all platform. Sent super fast!!
Good product, nice and safe delivery
Beautiful and very fast the office
great , totally worth waiting for
I can surely say it's the best price for for both online and offline stores
Buying from this store was a good choice. price is pretty low yet the quality is amazing
even better than i expected!
I love this store and everything they do❤& Middot;. Sent the same day. The parcel reached the RB in a month. Everything as always and D e a l n O. For a long time I take Here jewelry (5 years already), nothing has broken, did not change the color-everything is like new. Communication with the store is most pleasant, always goes to the meeting. In the complete set with the goods always a branded velvet pouch. Took for a gift-girlfriend is delighted! Recommend.