Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
so beautiful
Thanks to the store, he arrived on time, and it is equal to the image.
The brooch is chic, jewelry work, packaged well, delivery earlier than stated time. Thank you.
Brooches in this store are always of excellent quality and the store sends parcels always with tracking and fast delivery. This time the package arrived in 12 days.
beautiful craft , the zirconies on the wings are very visable and shiny
Very nice broche. Excellent seller Thank you
Shady!!🥰🥰
This pin is stunning; looks very high end. Extremely happy, will continue to buy from this vendor.
Great brooch Super phenomenal I order another large visible very nice turquoise blue
Super!
They are very beautiful, I have bought several times in this store of very beautiful pins, well packed, they arrived quickly at my home, I recommend to the seller Thank you
This pin is spectacular, fine and very bright, it arrived early. I want to ask again to give away
Very beautiful, brooch as described, big
It's big and gorgeous.
Class brooch, yaksla, masivna
Love it
Very cool brooch, I love it))
super
Very beautiful Bee
Beautiful brooch. Is the second time I ask. Very well original hechovy. I recommend your purchase. Gucci style
I'm delighted, it's a beautiful broche, it seems well finished.
Sublime insect broach will say a real one I put it on my bag at home my French friends I love I already ordered several of the same color and everyone and happy I highly recommend this successful broche
Thank you lovely brooches
The brooch is big to feel that it is pinned to a sweater. Very nicely done.
Beautiful. Looks more expensive than it is.