Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
There are 3 stones. They did not rule. A dispute.
I came quickly. The leopard is beautiful more in size than expected. Heavy, under a thin sweater does not fit, under a tight jacket or jacket is excellent. Looks bombe. It does not look cheap. To the store Thank you!!!
excellent quality! fast delivery! 100% satisfaction. Thank you store
Very beautiful brooch, exactly as in the picture.
Beautiful!!! Big One! I liked it! Made qualitatively.
Two weeks before Peter, super brooch. Beautiful, shiny, green eyes, quite large and not heavy. Can be hung on the chain
Brooch is very beautiful, all the pebbles are in place. The size of the brooch in the photo. I recommend.
Comme la photo
Love it! It is beautiful and arrived very quickly!
lovely. same as ordered
Lovely sparkly Leopard. Beautiful brooch I really love it. Thanks for great quality.
It's very nice and big and the good thing is that from behind it comes so I can pass a chain on it and wear it hanging and it must make beautiful
Very beautiful brooch, all the stones are in place, glitters, the work is neat!I recommend without doubt!Thank you to the store for fast delivery!❤& Middot;
Beautiful brooch. Delivered quickly. As described. I recommend the store.
The parcel arrived quickly. Well packed. Beautiful brooch
Very beautiful and very large broche
Beautiful thank you for your work
big, looks very nice
It is beautiful and very well finished.
The brooch is simply exquisite, carefully made, and it's huge; it will look really cool on a suit jacket. Everything is perfect. It's just like in the photo. It was sent in bubble wrap to prevent it from breaking. Thank you for the great work.
Thank you for the fast delivery.
I didn't expect it to be so beautiful, I recommend the seller.
The brooch is magnificent, large, and looks beautiful.
Hello) My brooch has arrived - it took a long time to arrive. The leopard print arrived intact, beautiful, really liked it! )-gorgeous, simply a delight! )-I'm quite satisfied! 🤗 I recommend buying it! Many thanks to the Seller for this wonderful product! - Wishing you good luck and prosperity! 🤗 🥰 🌹
Simply gorgeous brooch, really like it, excellent quality, thank you very much!!! 🌺🌺🌺🤗