Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Really cute necklace with good quality , love it ❤️
Cool, I bought a pair for myself and my sister.
Great pendant! Delivered on time and the product is of good quality. I recommend it.
Beautiful
The things they have are good. This series has been chosen by their families to two and no more. The items they have are good, and I bought this chain from them for one or two dirhams, no more.
The product arrived on time and in good condition, the pendant is cute, just what I needed as a gift, thank you very much.
Package came in good condition
Pretty
Words are not enough to describe it ☺️☺️☺️
looks very nice
I really liked it
The necklace is super cute and i am a happy client. this one , i can recommend.
Very beautiful, with a lovely silver color, and excellent in terms of shape, size, and quality. Delivery is fast and packaging is excellent. I recommend buying without hesitation. Buy without hesitation.
The product matches its presentation image. much smaller than expected The product was delivered 2 weeks after the deadline.
Beautiful, I ordered 2 for me and my boyfriend, we loved it, very nice, very fast shipping, I didn't need to contact the seller, recommended and reliable seller.
The package arrived without delays and in excellent packaging condition. It functions properly and is in line with its quality and price.
Thanks to the seller. I really liked it. For a small amount of money, an impressive chain with a pendant.
Very good quality, very beautiful and fits all sizes!
It is very pretty and it's exactly what is advertised, i like it so much
very beautiful necles, very setisfide. it loks same as pictures shoves
bonito
I LOVE THIS CHAIN. IT'S LIKE IN A DREAM. SO ELEGANT AND BEAUTIFUL. PERFECTO!!! IT HAS MADE TO BUY.
Garnum pendant, trohi core is not so yak in the photo, ale vtsilom is the same. Skoda, the chain is short, ale PID Yakus turtleneck, Abo top Duge Garno.
Beautiful and very fast arrival
I arrive as expected