SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s cute! Looks same as the picture and came in three weeks, thank you store, I recommend
Idealne tanie takie samo jak na zdjęciu przyszło w 20 dni polecam sprzedawcę
Pretty
очень долгая доставка 2,5 месяца до Алтайского края, а так очень красивая
очень красивое украшение
Very Good
My necklace just arrived and it looks just like the picture displayed! It's very lightweight and looks beautiful. Also received excellent customer service! Highly recommend this necklace for anyone considering it! :)
Beautiful. Better than the photo.
Took the chain, very happy, the same as in the picture. Shipping long ಥ‿ಥ
Very beautiful I wait to see in the long run if it will not change
Very pretty necklace, doesn’t get tangled easily and doesn’t leave mark on skin when I buy it . Good product!
Delivery is very fast, less than a month reached Degtyarsk (Sverdlovsk region). The parcel was tracked. The chain was placed in an envelope, and the envelope was in a pouty bag. Everyone is very pleased. The quality is good, as in the picture.
Lovely goods! I took it for a gift, but seeing in reality I can not part with it, I'll keep myself. Butterflies are much more durable than they looked in the photo. Delivery to Moscow 24 days.
Very beautiful chain, though! She is chic) to Kazan came very quickly, which is very pleasing
They are beautiful, the only catch is that they are a little delicate and you have to be careful that nk will fall or bend to the bunkers
Chain Top, the size is adjustable, if you want as in the photo, then I already clung to the chain itself, and not to special rings more Arrived in about 20 days to Belarus With the store did not communicate
Danke
the earrings are amazing! Super cute and very elegant!
Easy cute chain. At its price. I hope it doesn't get dark. I like everything for now. Seller Thank you!
Cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute cute Cute Cute Cute Cute Cute Cute
The goods came in 2 weeks by new mail. Packed well. They did not communicate with the store. The chain itself is insanely beautiful and comfortable to wear. Recommend!
очень милая и классная цепочка! бабочки выглядят хрупкими, но, надеюсь, прослужат долго.
Arrived in 11 days!
Very nice.
It is cute I LOVE IT ! I did expect the necklace to be a little bit tighter but it still looks amazing ! The butterfly’s aren’t clear they have mini dots but that is NOT an issue !