SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very beautiful, it is of good quality, it shines beautiful and it looks like rose gold. The details are very delicate parents. I recommend it for a gift.
simple et jolie
Very cute, excellent finish and very good quality. I highly recommend this product. I bought it a second time, the 1st was more delicate, the Pearl smaller.
It's my second time buying this ring, because the first time I don't stay, it needs a smaller number. It is super nice and I arrive very fast.
The ring is super nice! I hope the material endured. I arrive super fast to mexico, I will order it again because I need the number 6 and I asked for the 5 :(
Garne
וואלה לא עפתי הצבע לא משהו בכלל ניראה זול יכול להיות אם הייתי קונה צבע כסף היה מגיע יותר יפה
Gracias siempre hermosos me llegan a tiempo
Супер подробно действительно очень красивое кольцо, Камни много сияют, а жемчужина выглядит потрясающе, я очень рекомендую покупку, я приезжаю в Мексику через две недели
Мне нравится, что у них есть размер 5, потому что они обычно начинают с номера 6, и это было очень хорошо
Заказал 14 апреля, получил 7 июля. Прошло некоторое время, но очень красиво
Супер красивая, я не разочарован. Прибыл быстро. Есть французский сайт, который продает эти украшения более 30 € за штуку ......
Этот заказ был для подарка, моя мама любила его, очень красивый. Я бы попросил об этом тысячу раз.: 3 3 Кроме того, я получил подарок: 3 большое спасибо
This order was for gift, my mother loved it, very beautiful. I 'd ask again a thousand times.: 3 I also got a little present: 3 Thank you very much
Very nice ring and comes very well packed (with little box and everything). Also the quality is higher than I expected
Очень хороший продукт, хорошее качество и хорошая отделка
Beautiful
Невероятное качество лучшее соотношение цены и качества, я купил его для вечеринки матери, коробка не была поставлена с
Amazing quality best value for money I bought this for Mother's Day the box was not supplied with
Super nice! I loved it.
Супер красивый групповый заказ кольцо ожерелье серьги и пара камней, предлагаемых в моей посылке продавцом спасибо
Super pretty Group order ring necklace earrings and a pair of stone offered in my package by the store Thank you
Muy bueno todo
Заказ пришёл очень быстро! Доставка качественная. Товар полностью соответствует заявленному. Качественно, красиво, удобно. Смотрится просто великолепно! РЕКОМЕНДУЮ ТОВАР И ПРОДАВЦА! Покупка на пять звёзд!!! Качество выше всяких похвал! Размер кольца совпадает с размерной сеткой, 8 соответствует российскому 18. Обработка металла без зацепов и царапин. Камешки закреплены ровно. В гарнитуре с серьгами очень красиво!
The order came very quickly! Delivery quality. The product fully corresponds to the declared. Qualitatively, beautifully, conveniently. It looks just great! I recommend the goods and the store! Purchase for five stars!!! Quality is beyond praise! The size of the ring is the same as the size grid, 8 corresponds to the Russian 18. Metal processing without leads and scratches. The stones are fixed smoothly. In the headset with earrings is very beautiful!