SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so beautiful! fast delivery! thank you!
Excellent brooch, all as in the picture. Came quickly
Recommend
Excellent thing, qualitatively made
Отличная! Выполнена идеально. Брала в комплект к сергам.
Cute, very well made
I cannot speak more highly of these brooches. They are lovely. Heavy, because they are real metal NOT plastic, beautiful shimmer and shine to the gems. Great detailing. Amazing for this price. Highly recommended!!! I bought 2 of these for on my shoes. And two of the other type in the picture so I can have them matching on my shoes.
Very beautiful brooch. Not in vain ordered. Shipping fast.
Thank you, brooch fire!
Beautiful brooch! In Ukraine came in 2 weeks
Beautiful..the pearls are all in place and the tiny rhinestones sparkle in the. sun...love then!!#
The brooch is simply gorgeous very high quality, well made. I came quickly. Recommend
Very beautiful! The quality is excellent!
Cool!
Very beautiful, corresponds to the description! I recommend the store, fast delivery, thank you!
Brooch is cool. Heavy, all pebbles in place, exactly. There are no traces of glue. Needle sharp.
Exactly as pictured, excellent packaging, received later than expected, recommend if interested
Little thing!
Brooch Super, just like in the photo and even better. Looks expensive! Delivery fast, store and recommend
Looks great, colours are accurate. Amazing price!
Je recommande cette broche. Très belle broche de style classique. Beau cadeau à offrir. Je recommande ce vendeur. Livraison rapide.
Very beautiful and gorgeous brooch. I loved it!
I liked the brooch. Came quickly, whole. Clasp and needle are durable. Recommend
Cool brooch!!
Sympathize! Not a small brooch, paying attention to everyone.