SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, the brooch is made very qualitatively, looks decent. I recommend to buy .. Thank you very much
Brooch, just gorgeous! Made very high quality, does not cloud, the fastener is strong, there is no deprivation of glue. The length of the brooch is 5 cm.
I ordered a set-a brooch with serges and another similar brooch from another store. Delivery just over a month. Everything corresponds to the photo and description of the seller. Quality is good, everything is strong, all pebbles are in place. The buckle is like a pin, good. Another set took for a gift. For this price-quality fire!
Very beautiful, all as in the store's photo
Отличное качество!!! Рекомендую!
Now I have. Thank you. Very good brooch
Exactly as in the description of size and quality. rhinestones-glass. High quality. The packing is reliable, send always quickly and accurately and honestly complete the order. favorite store. recommend. The creator of the brooch has a very good taste. I use the decorations of this store in the design of interior items, new year's decor. Thank you.
Super brooch of excellent quality I recommend
The parcel is quickly delivered, the brooch is very beautiful, thank you very much.
Super! You can like a brooch. And you can put a chain in the mustache and there will be a pendant. To this broche bought carnations.
Отличное качество
I ordered 23.09.2021, came to Kharkov 18.10.2021, beautiful flies with bunches, quality at a high level, thank you to the store.
Awesome brooch, super quality, good metal, thick needle
Это оооочеень красиво. Пришло за две недели.Пришло одной посылкой с другим заказом.Брошь мерцает,переливаются камушки.Спасибо продавцу!
Brooch is very cool, all the details are well worked out, the performance is neat
A beautiful and high-quality brooch. It looks spectacular. I recommend to buy.
I'm happy with the brooch, as in the picture. Interesting and beautiful thing. Recommend
Very beautiful quality brooch, big enough, well packed, delivery fast. Seller recommend.
Very beautiful brooch
They are perfect, the quality is excellent and very beautiful
рекомендую
Very beautiful brooches. Quality. I'll order again. Thank you very much to the store for a good product. Packed is also very reliable
Very high quality brooch! Thank you store!
классная. носить лучше с такими же сережками , заказывать их отдельно
The goods came in 17 days. Everything corresponds to the description. Recommend store