SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gorgeous
Very elegant earrings
Very beautiful earrings. Look like in the description. I am very satisfied with the order. The delivery is fast.
Awesome, to distinguish from gold only if under a magnifying glass))
The earrings are gorgeous, long, elegant!
very nice earrings.just like the description and pictures. the gold color r is good. not orange, buy more true gold color. shipping time was also good. I will definitely shop with store again. very good service and products. thank you seller!
Very good! Gorgeous effect. Weight is nice and heavy. Even comes with an extra backing in case you lose one
Ordered 9 Dec, provided 27 December. Very fast shipping, earrings very good quality, look like gold. Recommend salesman and earrings.
The earrings are beautiful, fully match the description. Only delivery was delayed by a month. Everything else is fine, thanks to the store.
Earrings live are extra, to this super made. Recommend shop.
As in the product photo
The earrings are very nice, good quality and well made. They look elegant. They arrived very soon. Recommended.
cudne
lindo
She has a lot of spare stub and uncle for podarunok
Fast shipping thanks there is very nice store good quality☺️☺️☺️
Exactly as the picture. Nicely the prezentują in ear and not uczulają. Supply a lot before time. I am very satisfied with your purchase.
All OK
Very beautiful
It's just like the picture. I like it very much.
Earrings came, a week later in Germany! Super! Not expensive, look like gold! Very light! I recommend it to everyone! Thank you store!
Even Garry earrings! Important, colir metal reviews. I'm going for delivery!
They are sooo beautiful and neat. In the kit spare plugs.
Earrings can not be worn-one is normal, the second is fixed with a black side back! The chain is very thin so I can not fix it myself! And why? With me for repairing the earrings will take more money than it costs! I will open a dispute! Insulting!
The order was delivered very quickly. Earrings met the expectation. Elegant, beautiful despite its not a big price. Look worthy. Photos do not convey what they are really pretty. Thank you store. Recommend.