SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's taken 12 days to arrive. They are beautiful, just like the picture and by 1 €
They go crazy in confusion once
The product exactly corresponds to the description, the store very quickly sent. We went about 2 months. I will order more))
Silver and bright. Came in perfect condition. Thank you!
The product was shipped quickly, good quality, and very pretty, thank you store
Same as photo, wonderful quality.
Обалденные !! СООТВЕТСТВУЕТ описанию и виду , и пришли очень быстро !
pretttiest!!!!
Very nice
Beautiful☺
Fast. Quality is super.
Very pretty!
están muy bien, tamaño tal cual esperado
Very nice curls. I hope they will hold in time
Me encantaron
Beautiful earring and super light same size. It took a little over a month to arrive, thanks to Brazilian Post Office. Recommend!
Beautiful and good quality
The article is exactly the same as the description, I love it
Как на картинке! Тяжеловаты конечно, у меня уши будут точно болеть, но иногда можно будет походить )) мне нравится, что они большие и такие фактурные, интересно смотрятся.
Like the photo, there was no need to communicate with the store, they are beautiful, perfect size.
Delivery fast to Moscow five point of issue, 2 weeks, combined parcel. Heavy, 6 cm
Very pretty, the second time I buy them and I'm always satisfied
ok
after a looonggg w8 n open dispute. I just received my order today. thanks to store for send. like it.
Londos, very flashy, for a party, came to me in details, I recommend them for quality and super price. Watch out for free shipping to Mexico, especially those with the dd LP guide number. They don't get to ME and in the dispute they don't give ME money back