Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Super.
For teenagers norms :) on a thin neck. If it is small, you can wrap around your wrist like a bracelet. It was a long time, 6 parcels combined into one.
It's very beautiful.
Very beautiful, material good, very shining, fast shipping, store ok +++
Very very very beautiful thing, and very quickly thank you to the store, you are super!!!!
Awesome choker, I order the second, the first gave a friend as a gift
Красивый
Look realy good good quality thank you so much
perfect
A beautiful choker, as in the photo, slightly long is not enough
Same as in the photo, even a little small for a little wide neck
The parcel was tracked, all is well, but the choker is shorter than in the store's photo. I have a thin neck. And it looks great
Just like the picture. He's even more beautiful in real life. I am on kif
Just like the picture. He's even more beautiful in real life. I am on kif
Shipping from 11.11 to 22.12, thrown into the box. Good, festive, choker)) all the pebbles are in place, for the new year I will shine To the store Thank you very much))
Fast shipping. Excellent store. Quality + good price. Good packaging is very well protected.
Quickly came the order. Looks beautiful, as in the picture.
Классный)
very sexy and beautiful. I recommend product and store. I hope the metal does not irritate skin
Сексуально выглядит, в жизни очень блестит, легкое, все камешки присутствуют, я довольна))) благодарю!)
Очень классный чокер
Great! Delivery is just under a month, by courier, which is very nice. The decoration is very beautiful, glitters, you can wear not only for evening dresses, but also in everyday life for beautiful blouses. Also, you can flip that there would be just a shiny line. But with a strap looks more interesting. Very satisfied, thank you to the store!
Very beautiful