SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's very beautiful.
Very beautiful, material good, very shining, fast shipping, store ok +++
Very very very beautiful thing, and very quickly thank you to the store, you are super!!!!
perfect
A beautiful choker, as in the photo, slightly long is not enough
Same as in the photo, even a little small for a little wide neck
The parcel was tracked, all is well, but the choker is shorter than in the store's photo. I have a thin neck. And it looks great
Just like the picture. He's even more beautiful in real life. I am on kif
Shipping from 11.11 to 22.12, thrown into the box. Good, festive, choker)) all the pebbles are in place, for the new year I will shine To the store Thank you very much))
Fast shipping. Excellent store. Quality + good price. Good packaging is very well protected.
Quickly came the order. Looks beautiful, as in the picture.
very sexy and beautiful. I recommend product and store. I hope the metal does not irritate skin
Сексуально выглядит, в жизни очень блестит, легкое, все камешки присутствуют, я довольна))) благодарю!)
Очень классный чокер
Great! Delivery is just under a month, by courier, which is very nice. The decoration is very beautiful, glitters, you can wear not only for evening dresses, but also in everyday life for beautiful blouses. Also, you can flip that there would be just a shiny line. But with a strap looks more interesting. Very satisfied, thank you to the store!
i was thinking several times before buying it, it is worthy to get. gorgeous!
Mr store, today I received the necklace after months. Becouse you me you you refund, and thank you for this. If you want are available to payment. So many regards
Esta muy bonito, es delgada aproximadamente 1cm de grosor, brilla bonito, el único de talle es que siento que esta corta para mi cuello, pero esta hermosa ! Lo recomiendo es una buena compra
I liked it very much, I did not communicate with the store, everything is like in the picture. Very shiny. On my neck excellent village with a large margin. It came within a month with things from other shops in pochtomat right in the house. I'll still order. Thank you seller.
lindo
Lindo
I admire!! She's amazing!! Quickly reached the parcel, 21/4 ordered, 4/5 came
Looks like in the photo, very beautiful and elegant. Thank you!
It came for a month, all as in the picture, liked how it sits on the neck
Not bad, but expected more