Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Came to mist Express in 10 days, very beautiful and gentle
Very cute. Small and delicate pendant
Perfect ca de obicei
Stamped on back with S925, and came with a dainty chain. I just wanted the charm to add onto my own bracelet design. Beautiful!
Cute loved, let's see if it doesn't get dark fast
Beautiful delicate chain-I warm
Very beautiful, as in the photo)
Very nice products. Real good quality. Fast shipment. Good communication. Thank you so much dear partner!
Nice. I thought the stone had more volume.
Nice necklace. Very satisfied
Красиво. С регулируемой яркостью, поэтому можно использовать как ожерелье-чокер дольше.
Beautiful. Is dimmable, so can use as choker necklace longer.
All as in the picture, only for some reason it seemed to me that it was more. Very small. The stone is absolutely flat.
Статья, показанная на изображении, такая же, как я получил, это не афера. Кроме того, он прибыл быстро около 3 недель. Я рекомендую это, продавец не разочаровывает. На данный момент это не стало уродливым
The article shown in the image is equal to the one I received, it is not a scam. Besides, it's been quick about 3 weeks. I recommend, don't let the store down. For now it hasn't gotten ugly
Быстрая доставка. Красивая цепочка и кулон . Кулон ожидала что будет больше , но и так симпотично.
Здравствуйте... Товар прибыл в соответствии с описанием и действительно очень красивый.
Малюсенький кулон) очень милый, качество цепочки и самого кулона на высоте-металл блестит, камень скорее всего настоящий -переливается изумительно просто! Рекомендую
Милое ожерелье. Быстрая доставка. Бесплатная доставка, я получил свое кольцо. Рекомендуем продавцу
Продавец как всегда умничка! Спасибо за подарочки: красивое колечко и подарочные коробочки)))
Супер доволен всегда украшениями этого продавца. Качество/цена 10... 100% рекомендуется. Ожерелье поставляется с удлинителем ремешка и штампом Bamoer
очень красиво смотрится! цепочка регулируется на любую длину
Маленький и нежный кулончик. Посылка пришла быстро, полностью отслеживалась. Кулончик и цепочка были упакованы в разных пакетиках, чтобы ничего не поцарапалось. Продавец всегда отправляет бархатный мешочек с логотипом магазина. Отличное качество. Проба S925 имеется на цепочке и кулоне. Удобно регулируется длина ожерелья с помощью шарика.