SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality. All as described. Recommend
Super. delicate ring, not to be distinguished from gold
Really beautiful with the perfect design and size, all good.
Very beautiful, elegant and neat ring. The size fit. The store Thank you.
Very cute ring for a ridiculous price!) the delivery is about a month 1,5. Let's see how quickly it will cut off))
Same as in pfoto
Nice ring. Looks graceful. I recommend to purchase.
Arrived earlier than expected. Product exactly the same as the photo description. Satisfies. Very nice.
Duge garnet ring, erase shvidko. I am satisfied with it. For Ukrainian Rosmir 18.5 was 9, all OK, I recommend the store and the uncle
The goods were delivered on time! the store sent immediately, thank you, recommend the seller and the store!
Great shots! Very neatly made, the pebbles play like brutyques. I sincerely thank the manufacturer, the store!!!!
The ring looks great. Thanks to the store for the fast delivery
It's pretty. Very good.
I recommend it. For 16.5th size ordered 6th. Although I want a little more.
Very well thank you, beautiful ring I loved you
Is beautiful as the description says.
The ring is like gold, beautiful, delicate. fast delivery, thank you very much the store!
Very nice, suitable size
Gentle ring. Size 8 corresponds to 18-18,5 size. Fast delivery. Seller and recommended product.
Beautiful ring, just gold with Diamond, recommend product and store, seller five stars.
Thank you, the product is good. Thanks to the store I am satisfied
Thank you very much beautiful jewelry
Very beautiful
Very cool ring. Done 10/10. I like it
amazing, wear it everyday doesn’t rust