SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Заказывала маме в подарок, пришло за две недели в Беларусь. Выглядит очень аккуратным и красивым! Продавцу огромное спасибо!
The ring is just super! Very beautiful. Let's see what time we get oxidized. It came quickly, in 3 weeks.
Es hermoso
I made shvidko, my dear seller for TSE! It's nice and it's very nice!💛💙
The ring came, very long went, almost for the end of the protection period, while everything looks good as gold, a little pink, at first glance very much, I do not know how track not tracked
Nice ring. Qualitatively done. Very gentle. The stone sits tightly, beautifully glitters. You can't tell from gold. I took the size 5,5 for our 15, went perfectly. I bought a set of stud earrings. The store put everything in one parcel. Thank you. In Belarus, the parcel arrived in a month.
Очень долгая доставка,шло 3месяца,но колечко очень милое,размер безымянного пальца 16.2 ,по размеру подошло идеально
The ring is cool, but not much big, well, not what the norms
Glitters is very beautiful
Everything is super and very fast
I got the ring, thank you. It is very miniature and cute. )))
Exact to the published, it took a little while, but all good and in order, thanks to the store
отлично, размеры соответствуют
Excellent.
Very good product
Pts beautiful
This is the second time I order in this store, this 100% recommended, the store is kind and the product is price quality.
Unusually beautiful ring, kamushki mobile, executed qualitatively
On March 8 ordered on March 25 received, it came pts quickly Good Goods! quality will check the time, you can take a definitely wife came up and liked it like gold. Thanks to the store! to the store!
The ring is super ,,,,, I liked it very much. It came perfectly...
Спасибо очень красиво!
Beautiful, it's for a gift, I arrive with Certificate and everything, I recommend to the store, it takes about 2 months to reach Cd Juarez Mexico but it's worth the wait!
The ring is super! Externally does not differ from gold. The work is neat, without flaws. There's nothing to complain about. Huge gratitude to manufacturers and stores. Recommend!
The ring is very high quality... This is a find for such a price... Thank you all very much for the useful comments...