SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful
It's beautiful, as described. Excellent for your price, I hope it fits that special person. Order on March 27 and received on April 15.
good as advertised.
beautiful little ring, just like the description, it looks elegant and fancy, don't let the opportunitygo away! it came in time and well packed
착용감도좋고 너무예뻐요
Lo amé. Es casi idéntico a mi anillo de compromiso que perdí Me animó un poco este detalle.
Very nice, fits well. I got a size 6.
Класс !!! Стоит проба 18 КР. Камень - бесподобный. Рекомендую. Спасибо продавцу.
Super! I did not expect that it was so beautiful. Thank you shop❤& Middot;❤& Middot;❤& Middot;⭐⭐⭐⭐⭐
Very nice and gentle, the finger measured with a paper, it turned out 5.8 cm, the ring is freely twisted, does not fly.
Nice and fine
I love the ring it's excellent
It came in one month to Greece the ring is beautiful
Super
Заказывала маме в подарок, пришло за две недели в Беларусь. Выглядит очень аккуратным и красивым! Продавцу огромное спасибо!
The ring is just super! Very beautiful. Let's see what time we get oxidized. It came quickly, in 3 weeks.
Es hermoso
I made shvidko, my dear seller for TSE! It's nice and it's very nice!💛💙
The ring came, very long went, almost for the end of the protection period, while everything looks good as gold, a little pink, at first glance very much, I do not know how track not tracked
Nice ring. Qualitatively done. Very gentle. The stone sits tightly, beautifully glitters. You can't tell from gold. I took the size 5,5 for our 15, went perfectly. I bought a set of stud earrings. The store put everything in one parcel. Thank you. In Belarus, the parcel arrived in a month.
Очень долгая доставка,шло 3месяца,но колечко очень милое,размер безымянного пальца 16.2 ,по размеру подошло идеально
The ring is cool, but not much big, well, not what the norms
Glitters is very beautiful
Everything is super and very fast
I got the ring, thank you. It is very miniature and cute. )))