Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
I really like it!! It went for a long time, I even forgot that I ordered if I did not raise my nose, it looks like a real
Nice and cool thing. Stronger than I thought and looks good. Delivery somewhere 2 weeks.
perfect and adjustable :) love it a lot
Super cute. I would maybe a real so this is the ideal way to see if the condition.
kolczyk jest bardzo delikatny, ale nie uszkodzony. Paczka doszła szybko a ze sprzedawcą nie było problemu. Wygląda bardzo dobrze, ocena 10/10 <3
Ordered March 13 came on April 30 ( But he is very cool I really like it but the thing is strongly visible and if the head is lower to hold but the thing is not visible well in general cool
Great fake septum for a teenager 11 years old, who all need to puncture and which miracles. This septum is a permanent decision for our family. I recommend, it looks realistic.
в роде норм , но заметно
I like, thank you store
Splits
Cute
Goods came quickly enough Good qulity Recommend
It came super fast and it looks great on me, and it doesn't even feel like I'm wearing it.
Nice
Too big for my nose, can't fix it
I'm coming soon
Such a kaifovy, I wanted to do a real thing, and then changed my mind sharply, but in my thoughts still remained and decided to just buy a clip and cheaper, and if
Something small for my taste
The product fully corresponds to the description, came quickly.
j'adore
Cool
Very cool thing) I slightly bent her, so that she from the nose to the fall. Until Kaliningrad was for some reason 2 months, but nothing terrible. I did not communicate with the store.
The child liked the earring, thank you! Quality. Delivered the postman, she Special thanks!
it's ok
perfect! very light and easily adjustable! perfect for photos or figure out if a real piercing would look good.