Shipping
We are proud to offer international shipping services operating in over 185 countries worldwide. Nothing means more to us than bringing our customers great value and service. Exact shipping costs are automatically calculated and displayed at checkout once you enter your delivery address.
How do you ship packages?
Packages from our warehouse in China are shipped via standard international carriers or EMS depending on product weight and size. Packages shipped from our US warehouse are dispatched through USPS.
Do you ship worldwide?
Yes. We provide tracked worldwide shipping to over 185 countries. However, there are a few restricted locations we are unable to ship to (such as US APO/FPO addresses). If your location is restricted, we will contact you directly.
What about customs and duties?
We are not responsible for any custom import duties, VAT, or local taxes once items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur customs fees upon arrival in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10–20 Business days |
| Canada, Europe | 10–20 Business days |
| Australia, New Zealand | 10–30 Business days |
| Central & South America | 15–30 Business days |
| Asia | 10–20 Business days |
| Africa | 15–45 Business days |
*This doesn’t include our 2–5 business day order processing time.Do you provide tracking information?
Yes! You will receive an automated email containing your tracking information as soon as your order ships. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some postal carriers, it takes 2–5 business days for tracking details to register in the system. If your order was placed more than 5 business days ago and tracking remains empty, please reach out to our team.
Will my items be sent in one package?
For logistical reasons, items in the same purchase may occasionally be sent in separate packages, even if you specified combined shipping.
If you have any other questions, please reach out via our Contact Us page and we will be happy to help!
RETURNS & REFUNDS
Order cancellation
Orders can be cancelled before they are dispatched. If you need to make changes or cancel an order, you must contact us within 12 hours of purchase. Once packaging and shipping has begun, the order can no longer be cancelled.
Refunds
Your satisfaction is our priority. You may request a refund or reshipment if:
- You do not receive the product within the guaranteed timeframe (45 business days, excluding 2–5 day processing).
- You receive the wrong or damaged item.
- You decide you do not want the product (item must be unused, in original packaging, and returned at your expense).
Refunds are not issued if:
- Your order did not arrive due to factors within your control (e.g., providing an incorrect shipping address).
- Your order was delayed due to exceptional circumstances outside the control of Jewelry Reimagine (e.g., customs clearance delays, natural disasters).
*You can submit a refund request within 15 days after the 45-day guaranteed delivery window expires by messaging us on our Contact Us page.
Once approved, your refund will be processed and automatically credited back to your original payment method within 14 days.
Exchanges
If you would like to exchange your item, please contact us first so we can guide you through the process. Please do not send items back without prior authorization.
Super good
Everything was ok, the item arrived fast. Good quality.
Love the product. Good quality and shipped very fast thank you!!!
I decided to compare with similar offers and soon found out it's the best possible alternative
It was my third order in this store. Thanks!
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
looks good
Very good
Nice
Brand new for such a modest price in a reputable webstore? I didn't even have to think twice :)
I am very happy with the store. My was delivered before the date. Good deal!
Item as described in picture. It arrived earlier than anticipated.
It’s stunning
good value for the price
excellent quality delivery might b late
exelente producto
I really liked the , very nice quality and fast delivery
I received the order in good condition. The order came in time as expected. And the item is the same in the descriptive picture as described . I never thought I would receive such a fine, durable and genuine product from this store. I would recommend this seller
The product fully corresponds to the image in the photo. The manufacture is good and quality, there are minor uneven on one of the short faces of both cufflinks. Prokras "golden" uniform, although, I assume by the feelings, unspecified. Dimensions: Length 20mm, width 15mm, height 20mm with buckle in "closed form". Cufflinks have a very nice appearance. The item was shipped the next day after payment. Track tracked. To the country of destination Belarus arrived in six days, to the delivery office-in about 20 days. Recommend.
beautiful item. great value for money and fast delivery
Bonitas
Good product
So fine
Delivery is excellent in 14 days. Item as described. I recommend it.
Very good product, arrived much earlier than they had scheduled.