SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much!!! Everything came super fast. Earrings look chic, not heavy, made with high quality. I will order such a bracelet. And in general I am very satisfied with the jewelry from this store, it is very beautiful to pack, you can even take it for a gift!Recommend!
Very beautiful earrings! The bear cub feels that it is metallic, not weightless, like plastic. The paws are moving, very cool! The lock is comfortable, I love such. A napkin for silver care as a gift. The delivery is very fast, literally a week. Certainly satisfied with the purchase. If I could put 10 stars, I would put
Super, much better live!!! They also put a gift: a storage bag and silver carnations with pearls!!! Great! Thank you very much!!!
They are beautiful, the bear is a little heavy, and the heart is straight super! Very fast delivery
Very beautiful earrings. Slightly heavy, there is a silver sample, they put more earrings as a gift The delivery to Mo is very fast
Beautiful, quality. Together with the earrings came a pouch and a napkin to look after the product. Bears hands, legs move. It came to St. Petersburg quickly
Are precious! The bear moves a lot and they look good quality. Arrived earlier than indicated
The order reached in 24 days. Cute earrings. In the gift bag and there is a napkin for silver. Thank you store!
They are beautiful, I had already bought others before and away from my favorite jewelry stores
Cool earrings, very cute. The mounts are reliable, just love! Fast shipping thanks store.
Very beautiful and of good quality, it came in a velvet bag and with a cloth wipe to clean them.
Cute earringsThank you store, I like it very much. I will order more
Delighted with my earring, it's very beautiful. The second time I ask for the first one is still the same, so far there is no sign of rust. It looks like some quality. There was No need to contact the store.
More beautiful than in the photos and they do not weigh anything, they come very well whitewashed and with a process to clean them. I love it!!! Sure repeat with this store!!!!!
Earrings fire!!! Cool! Definitely recommend! Thank you very much!) I ordered another suspension)
Beautiful earrings for a change. I do not interfere when you put on a hat or a three-dimensional scarf
They are wonderful, and as a person with allergies I can say that I have nothing from them, and therefore the promise of the store is not an exchange. Advise!
Pretty EarringsCame in a suede bag and a set of cleaning cloth if it darkensVery nice. Thank you for your careDespite the long wait, I am satisfied with the purchase. Will order again
Fire. Free earrings. The bear is all mobile. The delivery is fast. To Vladivostok in 2 weeks
They are very beautiful and do not weigh. The bear's tremities move with the movement. The very fast shipping to Spain
Oh my God it's so cute) Super!!!! as described) also cute gifts pouch and earring napkin
The quality of performance is excellent, everything is worked out, the bear is generally Super! And more in a bag and with a napkin! Love the earrings!
Caught a defective bear, some kind of spot on the head, in general, everything is fine☀️
The earrings are excellent, the only thing is that the connecting ring is slightly bent on one earring. Packaged at the highest level, in a velvet bag and a napkin, I recommend it to purchase at the same time!!!
I liked the earrings, they are not heavy in weight, they are made carefully. The bear's legs move. Satisfied with the purchase! Thanks to the store!❤️