SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you!!!! Very beautiful and do not say what with Ali. You can take for a gift. There is a pouch and a napkin. Also put as a gift carnations. I will still order from you!
Earrings are cool, the bear moves all (legs, head, torso) everything turns
Delivered in 10 days. Amazingly cute. And a gift as a surprise
I liked it very much. Thank you for the present.
All as picture. The bear earring is heavy, my ears hurt from this alloy.
Duge garni, like. the good. Medvedchuk is just super, move everything into it.
Beautiful.❤Very very and with a weight that suggests quality I am very happy with it and I recommend the store and product .. I hope I missed you.❤* The present document is being issued without formal editing.
Very cute earrings! it looks like high quality, the package in the bag looks presentable + in the envelope care napkin!
Magical! The live set looks cooler! Very stylish and expensive! Earrings are heavy! Not plastic. The bear has all body parts moving! I am satisfied as a syllable))) the store put a cleansing napkin and stud earrings as a gift!! This is my love! I will order more!
I recommend these earrings the quality is very good are more cute in person the price is OK for such good quality earrings
Like the earrings very much)) Made perfect! There is nothing to complain about. Plus a gift velvet pouch and a silver wipe. Thanks to the store everything is wonderful))
Thank you very much, very cute earrings. The bear is a little heavy! Fast delivery.
Thank you very much!!! Everything came super fast. Earrings look chic, not heavy, made with high quality. I will order such a bracelet. And in general I am very satisfied with the jewelry from this store, it is very beautiful to pack, you can even take it for a gift!Recommend!
Very beautiful earrings! The bear cub feels that it is metallic, not weightless, like plastic. The paws are moving, very cool! The lock is comfortable, I love such. A napkin for silver care as a gift. The delivery is very fast, literally a week. Certainly satisfied with the purchase. If I could put 10 stars, I would put
Super, much better live!!! They also put a gift: a storage bag and silver carnations with pearls!!! Great! Thank you very much!!!
They are beautiful, the bear is a little heavy, and the heart is straight super! Very fast delivery
Very beautiful earrings. Slightly heavy, there is a silver sample, they put more earrings as a gift The delivery to Mo is very fast
Beautiful, quality. Together with the earrings came a pouch and a napkin to look after the product. Bears hands, legs move. It came to St. Petersburg quickly
Are precious! The bear moves a lot and they look good quality. Arrived earlier than indicated
The order reached in 24 days. Cute earrings. In the gift bag and there is a napkin for silver. Thank you store!
They are beautiful, I had already bought others before and away from my favorite jewelry stores
Cool earrings, very cute. The mounts are reliable, just love! Fast shipping thanks store.
Very beautiful and of good quality, it came in a velvet bag and with a cloth wipe to clean them.
Cute earringsThank you store, I like it very much. I will order more
Delighted with my earring, it's very beautiful. The second time I ask for the first one is still the same, so far there is no sign of rust. It looks like some quality. There was No need to contact the store.