SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and good quality, thanks store for the little gift, and I arrive in a week and a half super fast.
Beautiful earrings feel very good quality. The store sent me some gift earrings. And a cloth to clean earrings and wax
As described. Great store, very good costumer service! Loved the earings and they have not caused any alergic reaction so they are good quality.
Earrings and bracelet came without marriage. Very beautiful. As a gift put earrings carnations. Thank you very much
They all are very pretty. Quality is excellent. Shipping was fast, highly recommend this store. Thank you for the gift. ( Pearl earring)
Very cute is the second pair I buy guaranteed quality
Very beautiful and cool earrings, came in a navel, with a napkin and a cover
Very beautiful, looks even be silver. Like the ad.
Super thank you very much quality very good store Thank you so much for the gift
Earrings as in the photo, thank you. I ordered it with a bracelet, it turned out the kit.
Beautiful game, looks very good quality.
Very beautiful! Worthy packing, and napkin as a gift, thank you)
Excellent earrings, heavy! The SPB arrived in four weeks. The store put as a gift a napkin for silver and a pouch, everything is very cute.
Delivery to the city of Kazan took about three weeks in the Postamat Pyaterochka. Quality at first glance is excellent! The store put also a napkin for polishing silver) very nice! Recommend!
Quality for all 200% I advise you to buy, a bag and carnations as a gift gave
He came super fast to Mexico, I didn't think they 'd be that pretty. They look super cute the bear body does have movement which makes it charming, their words can be read very clear. I liked it very much.
Earrings bomb look spectacular, sharp and most importantly, that they are executed very neatly and of course their main chip is that the bear bear mobile parts of the body
So cute, bear heavy. In the kit there is a pouch, a fabric for polishing.
Very cool! In the kit just super! Packing is good and gifts are very pleasant)))))
Earrings chic! Purchase is happy! Silver and a sample is! Heavy, made well, the bear on the hinges all twists, the lock is reliable, I recommend to buy!
Thank you, everything is super. Delivered in a bag for decorations and with a napkin for processing products. Exceeded expectations.
Very satisfied with the order, put the gifts very, thank you
Description corresponds, the order came quickly Packed order is very good, as a gift came small earrings and in the package another napkin for the care of ornaments. Thank you store. The order is very satisfied.
Very cute earrings, they were attached a pouch for storage and a napkin for rubbing
Earrings are super, legs move. Not big, heavy, the fasteners are normal. There's a test. For 245,05 rubles. Fire