SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are beautiful excellent quality very good service
Great earrings.
Cool earrings, thank you store! Earrings in a plastic box, plus a velvet bag and a cloth to wipe.
100% recommended
Loved, a firm material, good finish the closure of the piece also is great. Came in a little box accompanied by another earring and the flannel
The earrings are of excellent quality, the clasps have a 925 sample, although the description says that they are made of zinc alloy. Heavy and long: Bear about 40mm long, heart about 25mm. Comes with a bag and a cloth for wiping earrings.
Very cute earrings, made with high quality, there is a sample. Won in the catching moment. Thank you store for fast shipping.
It's cute. I 'd rather use it as a pendant than an earring.
I liked them, although one of them does not close completely to see if I do not fall when walking
OK, QUILITY IS AN ISSUE
Cool earrings and light enough for its size.
Very nice
Everything is fine, thank you very much the store for your care! Very cute set turned out!
Zlamana zosatibka, please remember the earrings to turn the cat
Beautiful and high quality. Very satisfied. Ears do not hurt.
All right, delivery to St. Petersburg is less than a month.
The ring of fastening is very thin soft provolka, came heated, I'm afraid quickly break, would replace with a couple of simple rings of similar metal.
Perfect quality and fast shipping. Thanks to the amazing service
They're pretty, I liked them pretty much
This product is exactly as it was shown in the picture. It arrived so quickly to my country! I’m really happy with my purchase and I will definitely buy again. Thank you so much :)
Very high quality. Everything moves and moves. Heavy. Funny.
Excellent quality. Packed very neatly, there is a cheholchik and a napkin for the care of the decoration.
Thank you, earrings exactly as in the photo. Quality is good. In the kit there is a pouch and a cloth for cleaning the product.
Cool! Very stylish! As Ude and written in the reviews, the bear is articulated, all parts of the body twist in different directions.
Earrings chic! Packing is beautiful, pouch velvet plus napkin to wipe them. Very satisfied with the purchase. Arrived in a couple of weeks in the Moscow region. Now I want another bracelet)