SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order arrived in el Salvador in less than a month, beautiful rings, second time I ask
Like the colours so nice
Just super! Excellent quality, I hope it does not darken. Very delicate colors, as in the picture, made neatly. Delivery is fast, the size has chosen perfectly, focusing on the size table of the store. Packed all units in individual bags, all these are in a gift box and in a bag with pupsticks. Took with earrings for the younger daughter, a set of more than satisfied! I think I'll order more if it doesn't get dark after a while. As a gift, the seller put a ring of the same size as the one ordered. Very nice, thank you!
Just super! Excellent quality, I hope it does not darken. Very delicate colors, as in the picture, made neatly. Delivery is fast, the size has chosen perfectly, focusing on the size table of the store. Packed all units in individual bags, all these are in a gift box and in a bag with pupsticks. Took with earrings for the younger daughter, a set of more than satisfied! I think I'll order more if it doesn't get dark after a while. As a gift, the seller put a ring of the same size as the one ordered. Very nice, thank you!
The ring is nice. Size 5 is slightly smaller than other models in this store-with difficulty sat on the finger 16 (usually just right). Inner diameter 15,5. Quality as always this seller has excellent. Everything came very carefully packed in ziplok. The seller attached a box and two gift bags-to each decoration. Delivery two weeks by new mail (combined parcel).
The ring is beautiful and good quality what is legitimate silver loved the ring beautiful always buy in bamoer
Beautiful... I have been buying from this store for so many years... what can I say... thank you
Are really beautiful! Perfect as the photos! Very satisfied with the purchase! And still came a toast!
Ring is beautiful, I wear Caly time nothing to not going carefully made, neat, in gratisie otrzymałam purse for jewelry. Recommend
Love this anal I recommend great quality Thank you store
Very cute and original
I loved it, bring a plain gift. This salesman chifla me, has arrived in the 10 days I promised, I will ask again, aunq this is already my 3 ring and they carve perfect.
I asked for recommendation and the truth that's great. Excellent quality! Super fast delivery in less than the time it marks. Very happy, I will ask again!
Is my next order, all beautiful, dochodzi ekspresowo in 10-14 days available tracking. Jewelry presents the great and is in rewelacyjnych prices. Warmly recommend this store.
Is my next order, all beautiful, dochodzi ekspresowo in 10-14 days available tracking. Jewelry presents the great and is in rewelacyjnych prices. Warmly recommend this store.
Super nice, I bought the earrings first and not spoiled good product
It's just like in the photo and brings the stamp, very happy with the purchase
Beautiful and in love with everything!
It's a cute as I always recommend store and store
piękny
Ordered 20/5, came 4/6 to the mailbox. The ring is gorgeous! Thank you! Put an additional gift-a ring, and the same size as the ordered one. And of course, a velvet bag! Super! I recommend the store!
Perfecto
колечко супер, утонченное, красиво смотрится на пальце, еще в добавок продавец вложил обычное колечко в подарок) спасибо, рекомендую! посылка пришла за 2 недели!
колечко супер, утонченное, красиво смотрится на пальце, еще в добавок продавец вложил обычное колечко в подарок) спасибо, рекомендую! посылка пришла за 2 недели!
Very cute, as always all beautiful in this shop 100% recommended