SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute necklace. By mistake wybrałam silver and had to be gold but and so I am glad.
As described and at a reasonable time.
Wszystko ładnie i pięknie tylko miały być trzy naszyjniki i jedna bransoletka a przyszły 4 naszyjniki.
Very beautiful charm me. I hope it doesn't change color. It looks good quality. Thank you
Thank you this necklace is beautiful.
live fot it!! i love it!! amazing necklace!!!!! thank you! came really fast.
Beautiful, high-quality necklace. Fully corresponds to the description. All the stones are in place. Delivery to Belarus 2 weeks. Thank you store.
Item very good quality/price. The shipment has been very fast and everything comes in perfect condition. It is as described by the store in his announcement. I am very satisfied with this purchase. Reward
Excellent Product, identical to the store's image, highly recommended, took 2 weeks, well packed.
I get everything very careful and fast! I recommend it
Very cool overflow. But the photo can not be caught. But there is a feeling that it will quickly darken
Пришло очень быстро. Смотриться, как золото, стразы перелеливаются всеми цветами. Аккуратное женственное изделие. Я довольна. Всем рекомендую. Берите, не пожалеетеС продавцом не общалась. Упаковано надежно.
Loved this necklace buying back ihegou super fast pro Brasil
parfait
I just got here this week. I love it. Same as the description. Thanks to the supplier.
Very beautiful
recibido en 10 días y con envío combinado!! se ve bonito, aunque el cierre no se ve muy fuerte,habrá que esperar haber si resiste,aún así estoy contenta! no e tenido contacto con el vendedor porque no fue necesario...aun así recomiendo!! gracias vendedor
Superbe fin raffiné
Very nice set. Gives the illusion of real gold.
Very nice I ordered it in gold and silver and very nice I arrived fast
Arrived in very short time thank you store recommended is delicate and beautiful equal to description
Well it's fine I didn't get what I asked for the e came the f and h
كما في الوصف مع تغليف جيد ، لكنني طلبت اللون الأصفر ، الشحن كان سريعا
Arrived to USA in 24 days, it’s small but serves its purpose. I bought for nephew, he’s only 1 year old; therefore it should be a good fit for him. I like the clean, sleek look. Thanks
Necklace beautiful, fast delivery within for 3 weeks.