SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery quickly, the quality is good, I recommend the producer.
Waited in fact not very long, came at once several orders in one parcel, but it happens, that sometimes the order is confused, the store returned the money, I will order again :) Well, for the bracelet, which came instead of the ring, special thanks :)
Great quality. Excellent . I love big tits.
Pancake cool ring turned out, delivery about three weeks in Moscow
The ring is cool. Quality at altitude, very well soldered. Engraving printed on the printer, most likely quickly erased. It came quickly. Seller recommend!
Great ring!!!! Just what as I wanted!!! Thanks for the awesome service and awesome product!!!
nice
Delivery quite fast (-1 month) and really nice! The print is cool
Just as described, will order again
Ordered a ring with its engraving. On the one hand, they did everything neatly, smoothly. On the other hand, the letters on the proposed rings are tinted, in my picture, too, was toning (the second picture), but only made a contour. It does not look as I would like.
Beautiful shining silver ring. Too large purchased but comes well beautifully also heavy nice letter print I will more about quality about a month say. Thanks store I recommend this product and are seller.
Again I did not guess with the size. It came a little more than I wanted. Although he checked the table. I like it
Very beautiful we are very surprised and satisfied thank you very much
Отправили бястроВ приятном мешочке. Печатка классная, из полированной нержавеющей стали! Не алюминий и всякая хрень, а действительро сталь! Тяжелая. 12 размер на наш 20й. Длинна окружности пальца 8см! Трек не отслеживается. Дошло до Ростова За 11 дней!
Отличное кольцо, рекомендую продавца, выглядит солидно.
Cool Ring... Fast SHIPPING...!!
I took at random the ninth size, I made a mistake only a little bit on the pinky, and so the quality is decent, I did not expect, metal stainless steel, it came quickly to Udmurtia, I'll order probably another tenth RR, the price is acceptable to the store of five stars.
Everything is fine, I did not expect that the pro is printed as I did finely, this is the second first I ordered with the size wrong two sizes larger. Thank you very much to the store!!!
I liked the ring. Corresponds to the photo and description on the site. Done neatly. I think this ring can be worn for both men and women.
I love it, got the wrong size but it was completely my fault (: definitely recommend.
Хорошая печаточка и с размером угадал 12 это 21.5 наш размер.
I am very pleased with both the store and the goods VVERY GOOD... THANKS !
Качество отличное, как в описании. Но пришел за 3 месяца, очень долго это. Проблема скорее всего с доставкой местной службы. Размер не рассчитал, заказал 11й, думал китайский маломер, надо было 10й заказать. Учитывайте это, рассчитайте правильно. Рекомендую продавца. Продавцом не общался.
Ring is great quality, took 30 days, thank you!
Same as the description, good store I recommend, very much will ask, second time I ask. Devon