SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders, except customized orders, can be canceled at any time until they are shipped.
Customized orders cannot be canceled once works started. Please be aware of this.
If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging or shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days excluding 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jewelry Reimagine (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jewelryreimagine.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just like the description! Arrived in Spain in two weeks❤-
Perfect! I sell vintage jewelry and needed something check what sizes the rings are, and this is just what I needed! It is double sided, so it gives four different units of measurements. I was also very happy to have the other sizer that tells you what your ring size is, as I was never 100 percent sure and ended up having to guess when ordering rings. Thank you! IG: @mandatorytreasures mandatorytreasures.etsy.com
اشكر المتجر على سرعة تجاوبه وارسال الطلب بسرعة وبنفس المستوى
came fast
Satisfied client. Excellent product and excellent quality! Congratulations on the speed and accuracy of the shipment. I'll definitely buy them back.
Made of lightweight plastic, easy to read, and as far as I can tell, accurate measurements. I tested using a couple rings I knew the size of. Just what I needed, thank you.
came in great packaging and is exactly as described! i was really excited, it came earlier than i expected so i can’t wait to use them for ring making :)
Great product recommend buying and the store
Product exactly as described, beautifully packaged, amazing quality-recommend store. Delivery very fast for Brazil.
Love it
I have yet to see if the sizes correspond to actual size but for what costa is fine.
Exactly as the in the picture and as described, arrived in two weeks. Plastic.
Perfect, good quality, took about 2 and a half weeks)
I love it! It's plastic and it's OK to price. I'm a little late because I'm from Peru and the pandemic I guess but all right. He got to safety.
To Moscow came in 17 days
I thought it was heavy, but it was easy to weigh. Everything is enough for me! Thank you!
This product helped me very much, and I use it on a daily basis and it helps me create many rings!! I highly recommend :)
It's about as שציפיתי, excellent excellent excellent! Packed dazzling and I satisfied
A very convenient option to measure the size of the ring. not to take on the Obum. In addition, on plastic rings written the size of both the volume in mm and the figure of and
Ogolem is highly recommend well bylo packed and all so how should BYC and przyszlo quickly because mialam for 18maja A przyszlo me 29 April takze cool❤️❤️
good one
Awesome, thanks
Niquel
Recommend getting! Came a month later.
Все класс. Пришло примерно дней за 14. Купила для измерения колец из бисера. Продаю кольца здесь же - на АлиЭкспрессе :) название магазина lufinei